Verification Requests (the button does not appear)

Hi @garce,

Thank you for reaching out to us.

We investigated but we can’t reproduce this issue.

Could you please deactivate temporarily all plugin but Verified Member and BuddyBoss? Then, could you confirm to us that you’re still facing this issue?

Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

Best,

Hello, thanks for answering.

I have deactivated ALL plugins and left only BuddyBoss Platform and BudyPress Verified Member.
I’ve also removed all custom CSS changes. However I can’t solve the problem, I’m entering incognito mode with chrome, therefore there should be no cache affecting the site.
Interested in a test site so you can see for yourself?
Thank you

Hi @garce,

In that case, this issue might be related to the theme. Can you please tell us which theme are you using?

Best,

BuddyBoss ThemeVersión: 2.0.3 and BuddyBoss ChildVersión: 1.0.0
Plugins: BuddyBoss Platform 2.0.3.1
Plugins: BuddyBoss Platform Pro Versión 2.0.2

Attached is the response buddyboss just gave me about it. Thanks for your time.

"Hi Gonzalo,

As per checking with the dev team, you need to contact the plugin author to fix this compatibility issue with the BuddyBoss Platform as mentioned here https://www.buddyboss.com/integrations/verified-member-for-buddypress/
This integration is developed and maintained by Themosaurus (Plugin author). It is the responsibility of this developer to keep the integration updated to ensure it continues to work as intended and address major security concerns.

See the support tab here.
https://www.buddyboss.com/integrations/verified-member-for-buddypress/
https://prnt.sc/YUXfJ5nQiK9q

Thank you for your understanding.
Regards,
John B- Technical Support Specialist."

Hi @garce, ??

Thank you for your feedback.

Please allow us some time to investigate and find out from where exactly this issue is coming from.

We’ll be back to you as soon as we found out how to solve this.

Best,

• This reply was modified 2 years, 3 months ago by Themosaurus.

Hello. It didn’t work out solved the problem with the display of the confirmation request button in the profile settings? The button is not displayed in the user’s personal account.

PS. Can you send a screenshot of where this button should be displayed in my account? Maybe it is invisible and you can return it through styles. I am using the latest Buddyboss.

• This reply was modified 2 years ago by rider2006007.

Hello @rider2006007,

Indeed, it seems the button is not displayed at all.

We’ll be back to you as soon as this issue has been fixed.

Best,

Is there any update on this?

Hi @sm0ke,

Thank you for reaching out to us.

Be sure this task has been added to our to do list. However, we don’t know when it will be fixed as we have a lot to work on.

Be sure we’ll be back to you as soon as the update has been released.

We really thank you for your patience.

Best,

I have this problem too.
Any news about the update?

Hi @garce, @1404iran, @sm0ke, @rider2006007 ,

We thank you all for your patience. We’re glad to announce that the compatibility with BuddyBoss have been made. After updating the plugin, you should not face this issue anymore.

Please make sure to clear your cache.

Best,