Header and Footer

1. just re check once your header and footer are with in <header></header> and <footer></footer>
2. your folder has index.html file
3. your website max_upload_size is 1mb..try to increase it from cpanel or via any plugin

• This reply was modified 1 year, 5 months ago by Krishnendu Paul.

I am doing locally. I have tried with the sample provided with plugin, there was also same problem. I have checked there is index file in the folder and even header and footer is also there.

Hello support,

I’ve the same issue:

Folder not have any Html file

But the .zip archive (40Mb) includes index.html file (with header and footer) and all other necessary files

I’ve already increased max upload size to 200Mb

My email address: [redacted by moderator] Please help me. Thank you.

• This reply was modified 1 year, 5 months ago by Steven Stern (sterndata).

Moderator note:

“it would be great if u give me your email..so i can share my personal contact details and we can find a solution.”

@krishpaul I’ve deleted what seems to be your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums or ask users to contact you off-forum so you can request a login.

• https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

@sterndata thanks for guiding me..sorry that I was asked information like this..I would remember it in future..thanks

@findervpn you can check demo theme structure once to see what missing out in your file

@findervpn can you please share screenshots or your code samples.