• Resolved curiousonepdx

    (@curiousonepdx)


    I am using the background and Parallax – Royal Addons feature on all pages of my site, with most of them having 2 sizes for responsive views:
    ? the first container is set to display in Desktop & Laptop view while hiding in Tablet & Mobile view.
    ? the next container row has a smaller image and is set to display in Tablet & Mobile only.

    There are no issues on the home page, but on other pages, the image disappears in the following conditions:
    ? There is more than one container (row) as described above.
    ? It is viewed in the Tablet or Mobile responsive mode.
    ? It is viewed in either Safari or Edge browser.

    In the browser development tools Elements tab of the Inspector panel, the <div> for the top row has bg-image="/wp-content/uploads/header-image-1.jpg" and data-jarallax-original-styles='background-image: url("/wp-content/uploads/header-image-1.jpg");'.

    But in the second <div> row, it is empty. bg-image="" and data-jarallax-original-styles='background-image: url("");'

    I have tried deleting the image and re-uploading again from the media library, but it doesn’t do anything other than break the Header text styling for the container as well. Sometimes I have to recreate the first row just to get the functionality back.

    I’m confused as to why the image URL is not being applied in the <div> container code, and why making and applying changes usually breaks the parallax background image and the Header text styling.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor George

    (@rubeushagrid13)

    Hello curiousonepdx,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards

Viewing 1 replies (of 1 total)
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