Cannot Update User Profiles as Admin

  • Hello,
    Please assist me.
    Since we updated to 6.2, we are no longer able to update user profiles as admins. I click on the “Update” button but nothing happens.
    Is anyone else experiencing this?
    Many thanks
    Greg

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install “Health Check”: https://www.ads-software.com/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time.

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