Create new course page showing blank

  • Resolved sid2022

    (@sid2022)


    1 year, 6 months ago

    Hi,

    When I try to add a new course, the page is showing blank with no content. It is only on the add new course page. I have tried deleting sensei and all its data and reinstalling but it still shows blank.

    It is just showing a full white page.

    PLease help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hello @sid2022,

    Thanks for reporting this, and sorry for the trouble!

    There may be something else installed on the site that’s causing problems. Let’s go through the following troubleshooting steps:

    • Explain how the issue happens, step-by-step. This helps us if we cannot replicate your specific issue at our end. Feel free to attach a screenshot in your next reply if you think it can be useful to me. You can share screenshots if that helps. You can create screenshots using something like Snipboard or Imgur and post the link here.
    • Check the PHP error logs on your web host server for any relevant errors. If you’re unsure how to check those logs, your web host can help you.
    • Check for JavaScript errors. If you’re not sure how to do that, you can follow this guide.
    • Temporarily deactivate all plugins except Sensei to see if there’s a plugin conflict. The Health Check plugin helps you to do that in the Troubleshooting mode without disrupting the live site:

    1) Install and activate the Health Check & Troubleshoot plugin from the Plugins page.
    2) Enable the Troubleshooting Mode from this plugin and a default WordPress theme, and make sure only the Sensei Pro and Sensei LMS plugin is active. Here is how it should look:
    Screencast Link:https://d.pr/v/qJSK8d
    3) Check the live site and see if you can reproduce the issue.
    4) If you can’t reproduce the issue and all works well, it means that one of the plugins is causing the issue. Enable the other plugins, one by one, and check the search after every plugin enabling and see when the issue appears; do the same with the theme by enabling the theme you want to use. Please note that all these actions will not be noticed by your site visitors, so there is nothing to worry about.

    If you can’t find a plugin, it may be the theme. Would you please try to switch the theme to one of the defaults to see if that helps?

    ****
    Hope that’s all clear! I know it might look a lot of troubleshooting, and we truly appreciate your time invested in this.

    Look forward to your reply, and thanks in advance for your cooperation in sorting that out with us!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hello @erania-pinnera,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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