Login failure now and then

  • Resolved jaroslawistok

    (@jaroslawistok)


    1 year, 6 months ago

    Now I then people write thyt they can’t login, there is alert to see:

    ERROR:?The username?ANDREAGULLY?is not registered on this site. If you are unsure of your username, try your email address instead.

    Or another username to see. I then have to deyctivate and again activate youzify plugin to have it work again. What is the cause of this?

    Annoying is that I don’t know about it till someone write me about it.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    Hello @jaroslawistok

    Please make sure your users log in with the correct Username and password. Please also use the admin account to do a login test and see if it works or not.

    Best Regards, KaineLabs Team.

    Thread Starter jaroslawistok

    (@jaroslawistok)

    This alert is to see for all users, also I see this this way in incognito modus. Only when I deactivate and activate plugin, it’s again again.

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @jaroslawistok

    Can you please send me a screenshot? Because I can not see this error on your login page.

    Best Regards, KaineLabs Team.

    Thread Starter jaroslawistok

    (@jaroslawistok)

    As written I desabled and enabled plugin so the failure is no more there. But it comes from time to time…

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @jaroslawistok

    There could be several reasons why this issue happen. And I am afraid to say that we really have no idea without inspecting it directly into your website back-end.

    However, you can try to inspecting it further by yourself by following these steps:

    • Make sure you are using the most updated versions of Youzify,
    • WordPress & your theme. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    • Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
    • On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.

    Best Regards, KaineLabs Team.

    Thread Starter jaroslawistok

    (@jaroslawistok)

    ok, thx till now

    Plugin Support Youzify

    (@kainelabsteam)

    You’re welcome @jaroslawistok

    Best Regards, KaineLabs Team.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Login failure now and then’ is closed to new replies.