Unable to view ticket attachments

  • Resolved wpuser1738

    (@wpuser1738)


    1 year, 9 months ago

    Good Day,

    Upon clicking tickets attachments/images, the items opens into a blank browser page. We have already followed steps to prevent this by selecting “Do Not Mask Attachment Links” in the Advanced tab. Now, upon clicking attachments, the problem has evolved into redirecting to the following link.

    https://[site]/wp-content/uploads/awesome-support/ticket_7086/index.php

    This gives an error stating that it is redirecting too many times.

    We have also tried switching the “Render Method” from Inline to Download and vice versa to no avail. With the Download method and the “Do Not Mask Attachments” is unselected, the image is downloading but returns an error stating that it is an unsupported file type or corrupted.

    Please advise on how we can rectify this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter wpuser1738

    (@wpuser1738)

    Please note that site is using an nginx server.

    Hi @wpuser1738

    Apparently, This may be a plugin or theme conflict. Please attempt to disable all plugins and switch to the default Twenty Nineteen theme. If the problem goes away, could you enable them one by one to identify the source of the problem?

    Regards

    Thread Starter wpuser1738

    (@wpuser1738)

    Hey,

    We tried this and were able to narrow down the issue. There was a conflicting setting with a plugin call “Microsoft Azure Storage for WordPress”.

    Thank you for the assistance.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Thanks for letting us know you found the cause of the file upload issue. Marking as clarified.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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