Same items in cart breaks installation

  • Resolved smithd685

    (@smithd685)


    1 year, 10 months ago

    We discovered that if we add a product to the cart WITH installation, then add the same product WITHOUT installation, the installation fee is removed and can no longer be added – even after clearing the cart and starting over.

    It used to show 2 line items, and have the installation cost for the correct line item, so something has changed.

    For settings, The fee is ‘Multiply Cost-Yes’ and shown as a global fee.

    The page I need help with: [log in to see the link]

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  • Hi,

    We are unable to replicate the issue on our side. We can have the same product both with and without the fee, remove it, re-add it, without issues.

    We tested it on your website and it works. For some reason, it only shows after entering the zip code and clicking on UPDATE, on any cart page view, but that’s probably something related to a 3rd party integration we cannot control.

    https://snipboard.io/VZ0nf8.jpg

    Can you please temporarily disable the plugin you’re using to set “Your location” on the cart page and check if it still happens?

    Also, switch back temporarily to the default Storefront theme and check if it still happens.

    Topic closed due to inactivity

Viewing 2 replies - 1 through 2 (of 2 total)
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