WordFence Login Security 2FA not working for admin role

Hi @magicplugins,

Thank you for reaching out.

At what point does the 2FA activation for admins fail? Do you get any errors when activating 2FA?

Does it fail for all administrators or just one?

Looking forward to hearing from you.

Thanks,

Janet

All admins. After clicking activate they just don’t get activated. No errors at all.

Hi @magicplugins,

Could you please try using a different browser to enable 2FA? There could be an extension or cache causing the issue.

If that fails, you will need to check your phone or tablet.

1) In the date and time settings on the phone or tablet, make sure they are synchronized correctly to the correct date and time in your time zone.

2) Install any pending phone or tablet operating system updates.
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3) Make sure the authentication application is using the latest version.
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4) Remove the entry for Wordfence in the authentication application.
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5) Turn your phone or tablet fully off and on again.
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6) Reload the?Login Security?>>?Two-Factor Authentication?page again to create a new QR code.
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7) Try to set it up again.

If that still fails, then you will likely have to delete the authentication application and start again. If you have many entries in your authentication application that can’t be backed up, then you could try a separate, different application just for Wordfence.

If you’re still having issues after the above steps, please send a diagnostic report to?[email protected].You can find the link to do so at the top of the?Wordfence > Tools > Diagnostics?page. Then click on?“Send Report by Email”. Please add your forum username where indicated and?respond here after you have sent it.

NOTE:?It should look as follows – Screenshot of?Tools > Diagnostic > Send by Email

Thanks,

Janet

Everything you suggested was working correctly.

The issue was resolved by using a different authenticator app, in this case, Authy Authenticator instead of Google Authenticator.

Thanks for the support.