Error with variable products

  • Hi. I tried using the nyp on a variable product. However, the first written price remains forever. Let me explain: for the first time I enter 45€ as the custom price and add to the cart. If I try to buy the product again, any price I write or choose in the variable options is replaced by the previous €45. This also happens to different users. I had to temporarily deactivate the plugin for this problem. How to fix this?

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  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @poet-gummerson,

    Thanks for reaching out to us. We are unable to replicate the issue on our test site. Please find the screen share of our analysis for your reference:?https://www.loom.com/share/ef0817bcd82e4c42a192d5a03f9d2e38

    Could you please confirm that you are using the latest version of the plugin (2.0.3)? Please clear the page cache and verify the custom price once again. If the issue persists, there may be a possibility of conflicts caused by plugins or themes on your site. In such cases, we recommend conducting a plugin/theme compatibility check by temporarily switching off and deactivating various themes and plugins. Also suggest you raise a support ticket and provide access to your staging site, we will be able to examine the compatibility and address the problem accordingly.

    Looking forward to hearing from you.

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