Error establishing a database connection

  • Resolved samglass

    (@samglass)


    1 year, 6 months ago

    I recently moved my site to a new host. I followed the directions in the WP Staging Knowledgebase about how to ensure the correct database username and password is being used and I’m still getting the error message.

    Can someone help me figure out what’s wrong and how to fix it? Talk to me like I’m 5, please.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Fayyaz

    (@fayyazfayzi)

    Hi @samglass ,

    If you’re using the free version, you need to ensure the database credentials are identical to the production site’s database credentials with a different table prefix. You can compare the credentials with the production site’s wp-config.php file. Please see if this tutorial helps.

    Please open a free support ticket by filling out?this form?so we can investigate this issue for you.

    Cheers

    Fayyaz

    Thread Starter samglass

    (@samglass)

    Thank you – I submitted the form.

Viewing 2 replies - 1 through 2 (of 2 total)
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