An error has occurred. when click connect but Test Connection Successful!

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  • Hi @hendratok

    Thanks for reaching out!

    I am sorry to hear that you’re unable to connect to your Ship Station account.

    I trust that you’ve followed the instructions on this support documentation to run the plugin smoothly, correct?

    If yes, please check if you have security plugins active – Security plugins usually restrict the accessibility of endpoints/URLs on a WP online store. The Security plugin may not be allowing ShipStation to connect to the server. If it is, disable the security plugin and test again.

    If the error is still not resolved, then please check with your host if they have some sort of firewall enabled. If they do, please ask them to disable that and check again. Also, make sure to Whitelist ShipStation IPs.

    Please give it a try and let us know how it goes!

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

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