Tracking Isn’t imported.

Hello, AST PRO is not our plugin, therefore we can’t say anything about it. You have to contact to AST PRO`s plugin support.

Hello,

No, AST Pro is integrated with your plugin, they take the tracking umber from your plugin ans automatically send it to cusotmers via email.

YOUR plugin doesn’t import tracking numbers to orders, so their plugin has no way to send tracking to customers. YOUR tracking field in Woocommerce is blank for every single order.

As we said:

Tracking is displayed in every order on AliExpress but not in Woocommerce.

Example:

https://m.aliexpress.com/orderlist/logistics.html?spm=a2g0n.order_detail.order_detail_item.2.5b076d76nNKkeP&orderId=8169227114014961&timeZoneOffsetOfMinutes=420

This happens with every order. No tracking is ever imported. Here’s another example from today:

Woocommerce: https://tinyurl.com/2pmfevlz

Tracking: https://global.cainiao.com/detail.htm?spm=a2d0j.7922267.0.0.318e4141W7Ydhe&mailNoList=UH339268365YP

Ok, thank you for detailed information about the problem. According your error message you are using lite version of the plugin. Tracking sync is available only in premium version.

OK, thanks!

I don’t think that was the correct answer, because when we hover over the SYNC button it clearly says “SYNC ALL with AliExpress allows you to get and update tracking data for all orders via the Ali2Woo Lite Chrome Extension”.

So the plugin says it imports tracking…?

https://tinyurl.com/2dnza5u7

Also, you have a typo in the plugin:

https://tinyurl.com/29bqdwzt