Could not resolve host: api.mollie.com (Mollie\Api\Exceptions\ApiException)

  • since update 7.3.9 we get an error message in the mollie log file.

    2023-06-02T07:46:24+00:00 DEBUG getPaymentObjectPayment: Could not load payment tr_XXXXXXXXX (live): [2023-06-02T07:46:24+0000] cURL error 6: Could not resolve host: api.mollie.com (Mollie\Api\Exceptions\ApiException)

    The status of the order remains on “Waiting for Payment” but the order is paid

    With 7.3.7 everything works fine.

    • This topic was modified 1 year, 6 months ago by martje65.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @martje65

    As far as I can tell, these cURL 28 timeout errors are something you have been reporting a couple of times.
    But we haven’t been able to reproduce this error on our end, and there are not many other reports about it. So most likely, this timeout is caused by something on your end, like a plugin or the hosting setup.

    On 02.06., there was also a partial service disruption at Mollie. Can you tell us which payment method was used for this example order?
    Also, can you consistently reproduce “Pending payment” orders with the latest Mollie version?
    Problems with the order status usually indicate a potential problem with receiving the webhooks.

    It would help us the most if you could share with us a complete Mollie log file after performing a payment on the latest update.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter martje65

    (@martje65)

    Dear @niklasinpsyde ,

    It is not a cURL 28 error but a cURL 6 error.

    Where can i send the log file?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @martje65

    Apologies for the oversight. For a private engagement, you can share your system report, and Mollie logs with the Mollie Support Team directly, who will help you investigate this further.

    Kind regards,
    Niklas

    Thread Starter martje65

    (@martje65)

    Dear @niklasinpsyde,

    I have send an email on 16-06-2023 but heard nothing back, the ticket number is 1737307.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @martje65

    My apologies for the delay in response. The Mollie support team is currently handling an unusually high volume of requests. However, rest assured that your ticket ID has been highlighted to them, and they’ve assured us that someone will respond to your query soon. Thank you for your understanding and patience.

    Kind regards,
    Niklas

Viewing 5 replies - 1 through 5 (of 5 total)
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