• Resolved paulmusic

    (@paulmusic)


    The ‘Add New’, ‘widgets’ and ‘customise’ pages in the WordPress back-end are not loading/rendering properly.

    Here are some images:

    https://drive.google.com/file/d/1FIDKghPYNXQiqyICBZ27JtpS-dry6SrK/view?usp=sharing

    https://drive.google.com/file/d/1Sl9rid0-T020AZT72uRd5bQpvwvU63MK/view?usp=sharing

    https://drive.google.com/file/d/1Apb62_zubBzDw_evkpOv0ej0h6JMWO-1/view?usp=sharing

    So far, I have tried:

    • Repairing database with wp-admin/maint/repair.php (there was no issue)
    • Clearing host cache, browser cache and CDN cache
    • Disabling CDN
    • Updating all plugins, themes, WordPress, PHP
    • Disabling all plugins
    • Trying a new theme
    • Increasing memory limit in wp-config.php
    • Set debug_log in wp-config.php
    • Tried using different browsers
    • I downloaded the files from my host provider (EasyWP) and run the site locally using ‘Local’. There are NO issues when running locally, only with host provider. 
    • Upgrading host provider plans to have more RAM and CPU

    None of these things have worked.

    Note that:

    • I have a different website using the same theme (Astra) with the same host provider and there are no issues (so I don’t think its the provider)
    • I have restored an old backup that I made when I didn’t have this issue. After restoring the backup, the issue persists. 
    • When disabling Yoast SEO plugin, the ‘widgets’ and ‘add new’ pages appear completely blank. Nothing shows up.

    Thank you!

    • This topic was modified 1 year, 9 months ago by paulmusic.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @paulmusic

    Looks like the issue could be because of missing styling of core files or may be files not loading correctly.
    It may need to look into detail.

    Thread Starter paulmusic

    (@paulmusic)

    Hey @ujavaid15 , thanks for the response. I tried deleting plugin cache and re-installing wordpress and that seemed to do it. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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