Latest update causes issues with logging in and connectivity

  • Resolved Newt Labs

    (@newtlabs)


    1 year, 5 months ago

    Hi, the latest update blocks admins from being able to login to the site, also there seems to be other connectivity issues such as ManageWP not being able to connect to the site for example. i have deactivated the plugin and now the site is fine so it is this plugin update that is the issue.

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  • Hi @newtlabs,

    Thanks for reaching out to us!

    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and?only activate MashShare?and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warmly,

    Beatrice.

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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