Confirmation emails stopped

  • Resolved tomimn

    (@tomimn)


    1 year, 9 months ago

    Hello support team,

    I’m using your plugin very often in my work, but on one page Forminator unfortunately stopped sending out confirmation mails. It worked fine just fine, until a customer complained that there’s no conformation sent out to @gmail.com users. Last friday I tested it successful with my own mail address, but now there is no email at all.

    The entries can be found in the backend. I’m using Version 1.24.1?Version 6.2.2.

    I already spend a good amount checking everything, but nothing was changed because it worked just fine.

    Thank you for in advance and have a nice day

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @tomimn

    I hope you’re well today!

    Forminator uses whatever method of sending e-mails is currently configured on your site, it’s not “overriding” it. By default, it’s a WordPress core “wp_mail()” function.

    In most cases if this worked but stopped – it’s either an issue with e-mail provider of recipient or of the host where you host your site. It may be some kind of spam filter or some strict e-mail sending policy or even temporary server-level issues (or, e.g. no more space left for e-mails at your hosting account).

    In majority of such cases, the solution is to switch WordPress to use SMTP for sending e-mails. Have you tried it already?

    If not, I’d recommend giving it a try. It can be done using one of popular free plugins such as our own Branda or others – WP Mail SMPT, Post SMTP Mailer or similar.

    Unless it’s an unexpected conflict on site, it should solve such issues in most cases.

    Kind regards,
    Adam

    Thread Starter tomimn

    (@tomimn)

    Hey Adam,

    thank you very much for your answer. It was a problem solved and probably made by our hoster. So good call by you.

    Thanks again and have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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