Not showing the latest reviews

Hi @kiburisa,

To investigate this question, please send to support[at]richplugins.com:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page: Google?Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send?it to us.

Thanks!

Hi @kiburisa,

Please reopen this if it’s still relevant.

Thanks!

Hi,

I’ve got the same problem on my website : The last 2 reviews are not displayed. I send you an email with de debug informations.

Thank you in advance,
Vincent

Hi @vncdpllr ,

To speed up the process for you, I’m forwarding the steps that the Support team sent me to solve the issue, it worked like a charm for us:

1. Go to the page: Google Reviews / Settings / Advance
   2.Scroll down the page to the end
2. Find the last section: Execute db update manually
3. Type 1.8.6 in the version field and click Submit
4. After page refreshed, type 2.0.1 in the same version field and click Submit again

After that, the reviews will be updated in 24 hours.

Hope it works for you too ??

@kiburisa

Thanks for posting a solution. Having the same problem.
I see you just did this 2 weeks ago but do you know what version numbers it is referring to?
What if I have to do this 6 months from now where would I find those version numbers?

Hi @jimk1416,

Please send debug information from the page: Google?Reviews / Settings / Advance tab to support[at]richplugins.com and we will investigate why the reviews are not updated in your case.

Thanks!

@jimk1416 I’m sorry, I’m not sure about that. Maybe the plugin author can help with it.

Kind regards

Thanks @kiburisa

Hi,
We use this plugin on our website, but the latest reviews are not being displayed. Our last review is from 2 weeks ago but the last one displayed by the plugin is from 1 year ago.

I tried following as per above messages, but DID NOT work for me:

To speed up the process for you, I’m forwarding the steps that the Support team sent me to solve the issue, it worked like a charm for us:

1. Go to the page: Google Reviews / Settings / Advance
   2.Scroll down the page to the end
2. Find the last section: Execute db update manually
3. Type 1.8.6 in the version field and click Submit
4. After page refreshed, type 2.0.1 in the same version field and click Submit again

After that, the reviews will be updated in 24 hours

please assist. Thanks

Hi @niroshw31,

Please send debug information from the page: Google Reviews / Settings / Advance tab to support[at]richplugins.com and we will investigate why the reviews are not updated in your case

Thanks!

Hi info emailed to support[at]richplugins.com. Thanks

Hi, I have the same problem as niroshw31, I can’t get the most recent reviews to show up. How can I solve that?
Thank you

Hi @rafagrafic,

Please send debug information to support email.

Thanks!