Pending Payment on some orders

  • Resolved greencode

    (@greencode)


    1 year, 5 months ago

    Having an issue with some orders in that the WooCommerce status remains in Pending Payment even though payment has been successful with Stripe. I’ve checked the webhook is correct – it is and also checked that All Events are selected in Stripe – they are.

    Any ideas or help would be much appreciated.

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  • Hi,

    I understand the payment is successful in Stripe but pending payment in WooCommerce.

    Can you please check if there are any fatal errors found under WooCommerce > System Status > Logs (if available)? That might provide us additional clues about the issue.

    Can you provide a screenshot of the order notes section of one of the orders affected? Please redact any sensitive information such as names, emails, etc.

    For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Viewing 1 replies (of 1 total)
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