Product show in the wrong category

Actually I just realized that it specifically shows the 3 most recently published products, in the second page loading via infinite scroll. E.g. the 3 earrings shows in all different categories on the website, and systematically shows after loading a new page via infinite scroll (so it appears again and again)

Here is a screenshot : https://ibb.co/CVzNvvj

Hi there,

could you try changing the theme to the default one ( twenty ) and see if the problem persists?

Hi there, on my staging site if I switch to the twenty theme, the problem is still here. What can I do please ?

Hello there,

I hope you’re doing well :D.

Could you send me a link of your staging site where I can see the problem event with a default theme enabled? Also I tried to reproduce it on my local installation without results.

Could you also make the following test on your site?

Please, try to deactivate all plugins and see if the problem disappear. If so, try to activate them again one by one and see which one produces the issue.
If the problem is not from a plugin, try to activate the default theme Twenty Sixteen or Twenty Seventeen and see if you have the same issue.

Also, if you have customized files in your theme, please try with a fresh installation without customization.

Remember that if you have a plugin for the cache, you need to delete the cache before to disable it.

Please, try it and let me know.

Have a good day.

Hi there, thank you for getting back to me.

Here is the link of the staging site : https://maedusabodyjewelry.com/staging/2476

I deactivated all plugin except woocommerce and infinite scroll and the problem is still here. But when I go back to default theme with all plugin deactivated then the problem disappear.

If you need I can give you admin credentials.

Thank you !

• This reply was modified 1 year, 4 months ago by maedusabodyjewelry.

Hello there,

I hope you’re doing well :D.

Unfortunately from here we cannot access to your site and we suggest you to not share your credentials in this thread.

I checked and your theme is not a theme I can download from wp.org and I don’t have a copy to check the problem on our local installation.

I suggest you to contact theme developers and ask a feedback about this problem.

I hope it helps you.

Have a good day.

Well no it doesn’t help lol, you are basically just throwing me away to see with my theme, which 99% sure they will ask me to ask you. So I guess this topic will never be solved. But thanks anyway.

P.S = we could exchange by mail or something else so that you can access my website, I do it all the time with other support team…

Hello there,

I hope you’re doing well :D.

we can’t provide support for free version outside wp.org platform.

If the problem doesn’t appear with a default theme, the problem should be related with some option or configuration from your theme.

I hope it helps you.

Have a good day.

Hi there, here is the setting you need for the Shoptimizer theme, in case it can help someone else : https://www.commercegurus.com/docs/shoptimizer-theme/infinite-scrolling/

This fixed the issue. Thank you for your help !