Not receiving emails notifications

  • Resolved cathleenribesse

    (@cathleenribesse)


    1 year, 5 months ago

    Hello,

    I use this wonderful plugin but I have an issue now.

    When I check if the notification system works (as a customer so) I don’t get the email notification nor as the customer nor as the administrator of the website.

    I keep the plugin updated, so as the rest of the website.

    I’ve tried to purge the cache but it still doesn’t work.

    Someone already had that? Any solution?

    Many thanks!

Viewing 1 replies (of 1 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Please check the following settings area:

    https://apphourbooking.dwbooster.com/customdownloads/email-settings.png

    In that area check the “from” email address used in the settings. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”.

    Try using a “from” address that belongs to the website domain.

    If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

    Thank you for using the plugin!

Viewing 1 replies (of 1 total)
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