Footer neither appears nor is customizable with Neve on WordPress

  • Resolved ceanothus

    (@ceanothus)


    1 year, 8 months ago

    Dear all,

    I am having trouble customizing my footer area. I am using the Neve 3.6.4 theme on WordPress 6.2.2. I am having no luck with getting a footer to appear on my site.

    Here is what I am doing to customize my footer area: 1) From the dashboard I go to Appearance -> Customize -> Footer; 2) I make a change to a setting (any setting) and click Publish; 3) view the site.

    The problem is that nothing happens. The changes aren’t visible and in fact there is no footer at all on the site no matter what I do.

    Things I have done to trouble shoot this: 1) deactivated all plugins; 2) viewed all pages, not just home page; 3) changed themes.

    Changing the theme is the only thing that has worked. As soon as I change to a new theme, the footer is there and can be customized. So I am forced to conclude the problem is with the Neve theme. However, I would like to keep using Neve if possible rather than switching to a different theme.

    Does anyone have any ideas how I can fix this problem?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

  • I’m having a footer problem too. it disappears if I use a child theme, but if I go back to parent theme it returns. are you using a child theme?

    Thread Starter ceanothus

    (@ceanothus)

    Hi Mugatea,

    No child theme for me. I am having the problem with the parent theme. However, it does go away if I change parent theme, for instance to Astra. In this case, I get a normal footer that can be edited and appears on the site.

    I’ll try adding a child theme and see what happens . . .

    • This reply was modified 1 year, 8 months ago by ceanothus.

    Hi @ceanothus and @mugatea!

    @ceanothus Please provide us the URL to a page where the issue can be seen.

    @mugatea If the issue appears only when the child theme is activated, it means that there is some code added in the child theme that causes this.

    Thanks!

    Thread Starter ceanothus

    (@ceanothus)

    Hi @luciamarinescu

    I have an update for you – When I add a child theme, I gain a small amount of control over the footer. Specifically, I can at least see the footer on the page now, and I can adjust the size and background color. However, I still cannot add any content to it.

    I am happy to send you a link, but is there a way to send it privately?

    Thanks for your help!

    Hi @ceanothus,

    Sorry for the delayed reply here!

    You could open a pre-sales ticket directly on our site and add the URL there. Also, please add the link to this thread when you create the ticket.

    Thank you!

    AC

    (@purplecodes)

    Themeisle Support

    Hi @ceanothus,

    It’s been a while since we have heard from you. We will now be closing this thread if the issue has already been resolved. Kindly open a new thread if you have other questions or concerns.

    Thread Starter ceanothus

    (@ceanothus)

    Hi @purplecodes

    Please don’t close it yet as I have not had any luck getting this fixed. I did what @luciamarinescu suggested and created a pre-sales ticket on your site. Honestly, I was quite surprised by the reply stating that I must pay for support for these features, as they are clearly stated to be free features on your website.

    I can understand getting me to pay for extra features that might become useful to me once the site is working. In fact, I probably would have paid for extra features if I had had a good experience with this theme. But now I am struggling to cross the trust gap between us. Asking me to pay for something that doesn’t work is a bit much. How could I possibly know that you could deliver a working site if you cannot deliver one with your free theme (as so many other free themes manage to achieve).

    Thread Starter ceanothus

    (@ceanothus)

    Hi @purplecodes and @luciamarinescu,

    It has been a while, and I haven’t heard anything from you guys about this. Any idea how to fix the footer problem yet?

    Hi @ceanothus,

    There is a custom CSS on your site that hides the footer. Screenshot >> https://vertis.d.pr/i/ebEfOi You need to remove this CSS to fix the footer issue.

    Please try and let us know how it goes.

    AC

    (@purplecodes)

    Themeisle Support

    Hi @ceanothus,

    Kindly confirm if the issue is now solved as mentioned by Poonam above?

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Footer neither appears nor is customizable with Neve on WordPress’ is closed to new replies.