WooCommerce to Shippo – Incorrect Order Items

Hi,

Based on the screenshots, it looks like there is a discrepancy between the items in the WooCommerce order, and the items in Shippo.

Have you run a conflict test? You can start switching the site theme to Storefront temporarily, deactivate all plugins except WooCommerce and Shippo. Check again to see if the issue persists, if not, it means there is a conflict, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the culprit. More details: https://woocommerce.com/document/how-to-test-for-conflicts/

If the above does not help, please share your System Status Report, found under WooCommerce > Status, on your site, so that we can retrieve more information to help.

Hello,

Tested the order once more and was not able to replicate the discrepancy between WooCommerce and Shippo.

I pulled the System Status Report

WordPress Environment

WordPress address (URL): https://schowlsderby.com
Site address (URL): https://schowlsderby.com
WC Version: 7.7.1
REST API Version: ? 7.7.1
WC Blocks Version: ? 10.0.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 6.9.4
WC Database Prefix: wp_xnh29xyr5j_
Total Database Size: 38.19MB
Database Data Size: 31.82MB
Database Index Size: 6.37MB
wp_xnh29xyr5j_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_xnh29xyr5j_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_comments: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_xnh29xyr5j_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_options: Data: 6.28MB + Index: 0.16MB + Engine InnoDB
wp_xnh29xyr5j_postmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_xnh29xyr5j_posts: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
wp_xnh29xyr5j_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_usermeta: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_xnh29xyr5j_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_xnh29xyr5j_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_xnh29xyr5j_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfhits: Data: 1.14MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_xnh29xyr5j_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wflogins: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
wp_xnh29xyr5j_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_xnh29xyr5j_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xnh29xyr5j_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_xnh29xyr5j_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wpaas_activity_log: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xnh29xyr5j_yoast_indexable: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_xnh29xyr5j_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xnh29xyr5j_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xnh29xyr5j_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xnh29xyr5j_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 274
custom_css: 2
customize_changeset: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 11
page: 11
post: 2
product: 61
product_variation: 51
revision: 200
shop_order: 157
shop_order_refund: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (15)

Classic Editor: by WordPress Contributors – 1.6.3
Accessories for WooCommerce: by Forge12 Interactive GmbH – 1.42
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Really Simple SSL: by Really Simple Plugins – 7.0.3
Slider Revolution: by ThemePunch – 6.3.9
Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.8
WooCommerce Stripe Gateway: by WooCommerce – 7.4.0
WooCommerce: by Automattic – 7.7.1 (update to version 7.8.1 is available)
Wordfence Security: by Wordfence – 7.9.2
Yoast SEO Premium: by Team Yoast – 16.2
Yoast SEO: by Team Yoast – 20.8
WP Mail SMTP: by WP Mail SMTP – 3.8.0
Smush: by WPMU DEV – 3.12.6
Yoast SEO: Local: by Team Yoast and Arjan Snaterse – 13.8
Yoast SEO: WooCommerce: by Team Yoast – 13.9

Inactive Plugins (0)

Dropin Plugins (2)

db-error.php: db-error.php
object-cache.php: object-cache.php

Must Use Plugins (3)

installatron_hide_status_test.php: by –
Object Cache Pro (MU): by Rhubarb Group – 1.18.2
System Plugin: by – 4.76.0

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #43 - /shop/
Cart: #44 - /cart/
Checkout: #45 - /checkout/
My account: #46 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Autoshop
Version: 1.0.1
Author URL: https://afthemes.com
Child Theme: ?
Parent Theme Name: StoreCommerce
Parent Theme Version: 2.0.0 – 2.0.1 is available
Parent Theme Author URL: https://afthemes.com/
WooCommerce Support: ?

Templates

Overrides: storecommerce/woocommerce/archive-product.php
storecommerce/woocommerce/content-product.php
storecommerce/woocommerce/content-single-product.php
storecommerce/woocommerce/single-product.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-06-29 17:54:41 -05:00
Options: ?
Notes: 147
Onboarding: completed

Action Scheduler

Complete: 168
Oldest: 2023-05-29 20:16:23 -0500
Newest: 2023-06-29 10:35:05 -0500

Failed: 33
Oldest: 2021-08-18 09:20:04 -0500
Newest: 2023-05-30 10:14:00 -0500

Pending: 1
Oldest: 2023-06-30 10:20:00 -0500
Newest: 2023-06-30 10:20:00 -0500

Status report information

Generated at: 2023-06-29 10:42:07 -05:00
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Hi,

Thanks for your response.

I highly recommend updating your WooCommerce version to see if this makes a difference:
https://woocommerce.com/document/how-to-update-woocommerce/
Versions

Then please be sure to update your WooCommerce database by going to WooCommerce > status > tools > update database.

See after that if the issue persists. If the issue is still present, please share a copy of any error found under WooCommerce > System Status > Logs (if available).

Let us know how that goes for you.