• Resolved sould1er

    (@sould1er)


    Hi, I am currently receiving a large number of blank forms without any text or email address through the contact form, like this one:

    From: [your-name] <[your-email]>
    Subject: [your-subject]

    Message Body:
    [your-message]

    —?
    This e-mail was sent from a contact form on My Soul Tripping (https://mysoultripping.com)

    any idea why and how to fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @sould1er ,

    You can try to install the WP Armour plugin. It has helped me to eliminate spam emails. Hop this heps.

    Hey @sould1er – Thanks for reaching out!

    I looked into the form on the contact page, and I see that you’re using hCaptcha integration. If you’d like to prevent spam submissions, you can also checkout the tools we offer as mentioned in this documentation.

    When you have some time, can you please share the export copy of the form using file sharing tools like Google Drive so I can take a closer look?

    Kindly,

    Hey @sould1er – We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter sould1er

    (@sould1er)

    Hi Prashant,

    Thank you for your replies and assistance.

    What do you mean by ‘the export copy of the form’?

    Cheers

    Hey @sould1er – Thanks for following on this ticket, and I apologize for the confusion!

    I was referring if you could share export the form and share the file using tools like Google Drive or Dropbox? In case it helps, you can checkout our documentation here.

    Kindly,

    Thread Starter sould1er

    (@sould1er)

    Hi Prashant,

    did you receive my email with the requested attachments? do?you?have?some?feedback?on?this?

    I see that when the newsletter form is filled only with email address (as it should be) I receive a blank like the mentioned with no details whatsoever.

    Can you please advise.

    Thank you

    Hey @sould1er – Thanks for following on this ticket!

    I looked into my email, and I apologize if I’m missing something but I don’t see a email containing the details I requested. Further, we’re not allowed to communicate or share information using email. When you have sometime, can you please share the URL from where I can download the form for some testing?

    Kindly,

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Blank Forms’ is closed to new replies.