window.dispatchEvent(new CustomEvent(“resize”))

  • The animation on this page switches it’s size automatically back and forth. I’ve tried deactivating all plugins and after deactivation “Real Cookie Banner” the error stopped. But after contacting “Real Cookie Banner” Support, they have sent me following advice:

    Real Cookie Banner executes the JavaScript command window.dispatchEvent(new CustomEvent(“resize”)) for compatibility purposes. If we use this with deactivated cookie banner (URL with ? Fl_builder), the problem occurs accordingly. Could you please check if you can run window.dispatchEvent(new CustomEvent(“resize”)) with deactivated cookie banner without problems?

    Since it is a bug of your theme or the plugin “Otter – Page Builder Blocks & Extensions for Gutenberg” that executes the animation, you should contact the respective support, because the problem is also recreatable with a disabled cookie banner as described above.

    The page I need help with: [log in to see the link]

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  • Have you already contacted the support of your theme or the mentioned plugin with the problem as described?

    Another tip: you use an optimization plugin. Deactivate this to see if it then improves if necessary.

    Thread Starter pswebservices

    (@pswebservices)

    The theme is “Hestia Pro“. How can I contact their support. All my searches end up here. We have tried deactivating all plugins. The resizing problem stops when deactivating the plugin “Real Cookie Banner“. We have contacted their support and they tell us that this problem is not caused by their plugin.

    They told us this problem is caused either by the theme “Hestia Pro“or the plugin using the functionality “Otter – Page Builder Blocks & Extensions for Gutenberg“. They have sent us a Video explaining that the problem can still be recreated, even with deactivated “Real Cookie Banner” plugin. https://watch.screencastify.com/v/ySOBAVA5WGXH7FYK0WjT
    Real Cookie Banner executes the JavaScript command window.dispatchEvent(new CustomEvent(“resize”)) for compatibility purposes. If I use this with deactivated cookie banner (URL with ?fl_builder), the problem occurs accordingly.

    You should find the location of support for the theme where you bought it. Probably it is this page: https://themeisle.com/themes/hestia/

Viewing 3 replies - 1 through 3 (of 3 total)
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