Mobile Image cut off on iphone XR only –

  • I’m have been using WordPress for the past year and learning the basics to build pages on our website. This page is viewed fine in desktop, tablet and all mobile devices except for the iphone XR. The Hero Header background image gets cut off at the top. I have Googled everything I can on mobile images and tried resizing the image but it does not fix it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Mobile compatibility is theme dependent.

    What theme are you using? Theme acquired from?

    Thread Starter paulettewgroup

    (@paulettewgroup)

    Thank you for getting back to me so quick. I am using SiteOrigin North Child. This issue seems to only be happening on the iPhone XR when I’m viewing the various mobile devices in preview. Also, I have confirmed this on the actual device as well. The site is responsive on a Pixel 5 and iPhone 12 without any issues.

    Moderator t-p

    (@t-p)

    Your currently used theme could not be found in the www.ads-software.com/themes/ directory, as far as I can see.

    If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. As the developer is aware, commercial products are not supported in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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