Forbidden What???

  • Resolved Marcello

    (@vocmarcello)


    1 year, 8 months ago

    I get this error
    I not understan why!

    I have already open a ticket! I’m blocked cause this error!

    Forbidden
    Sorry for the inconvenience, but your website seems to be having trouble connecting to our server.
    Please open a technical?support ticket?and share the server’s outgoing IP address.

Viewing 1 replies (of 1 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @vocmarcello,

    Please understand that this issue happens due to your hosting web servers’ IP range,?The IP range used by the hosting servers may include IPs utilized by various users and websites. In some cases, if any of these IPs are associated with malicious activities, our firewall system automatically tags them in a database to ensure security measures are in place. Consequently, if your webserver’s IP happens to be included in this database, the firewall will block access to your website as a precautionary measure.?

    To assist you in resolving this issue, we request the outgoing IP address of your web server. By obtaining this information, we can promptly unblock your website and ensure that the problem has been successfully resolved.

    ?Since you have already raised a support ticket and we are helping you there, I am closing this thread.

Viewing 1 replies (of 1 total)
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