Widget Setting Checkbox does not working

  • I want to edit the widget settings of this plugin, but All of the boxes in the widget setting page are not working.

    (the boxes are red boxes of a attached image.)

    I try to change widget’s settings, but I can’t click the checkbox.

    I tried in troubleshooting mode, but still cannot change the settings. Even I try after deleteing all the theme and plugins, I can’t change the settings. After Reinstalling the WordPress, It still is.

    What should I do to resolve this problem? If you need any additional informations about my blog, please ask me to give the informations.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hi @wjdqh6544,

    Just tried checking and unchecking these checkboxes on a test site and everything seems to be working normally so I’m not sure what’s going on.

    Questions for you:

    • Does this still happen if you disable all plugins except for WordPress Popular Posts?
    • Does this still happen if you use a different theme (eg. Twenty Twenty One)?
    • Have you tried using a different browser?
    • Do you see any error messages on your browser’s console when you try to interact with these checkboxes? (Open the console, refresh the page, try again and see if there are any error messages on the console)
    • WordPress version?
    Thread Starter wjdqh6544

    (@wjdqh6544)

    Hi, @hcabrera

    I checked the list which you give me.

    1. Yes, I disabled all plugins, and ONLY WordPress Popular Posts Plugins enabled, but the same problem occurs.
    2. Yes, I tested using both the theme that I’m using and the default theme (Twenty Twenty-One), but the same problem occurs.
    3. Yes, I tested in Chrome, Naver Whale, Microsoft Edge, Even my smartphone, but It still is.
    4. Except for theme-related errors, no unusual errors were found. but, some alert is displayed. alert is “JQMIGRATE: Migrate is installed, version 3.4.0”
    5. In my server, Installed WordPress Version is 6.2.2 (latest version)

    What is the cause of my problem? I don’t know why occur this.

    Plugin Author Hector Cabrera

    (@hcabrera)

    Thanks for the update, @wjdqh6544.

    Would it be possible for you to make a recording of the issue and upload it somewhere (eg. Youtube, Streamable, etc) so I can see the issue in action?

    Thread Starter wjdqh6544

    (@wjdqh6544)

    @hcabrera

    Here’s the video which display the problem. ONLY CheckBox is not working, but Text box and Scroll Menu is working correctly.

    https://streamable.com/6rg6v2

    I wish The problem is solved. Thanks!

    Plugin Author Hector Cabrera

    (@hcabrera)

    Thanks for the video!

    That’s very strange. I’m honestly not sure what’s going on, it seems to me like a WordPress issue but I couldn’t say for sure.

    I just tried adding the block to a Group block like you did on your video but still everything works as intended (this is Google Chrome on Windows 10).

    Things I would try:

    • Reinstalling WordPress (go to the WP Dashboard > Updates > click on “Re-install version 6.2.2”).
    • Disable your browser extensions and try again.

    Other than that I don’t have any other suggestions at the moment.

    Thread Starter wjdqh6544

    (@wjdqh6544)

    I tried both reinstalling WordPress and disabled all extension, but the problem is not solved.

    I think this problem is the bug of wordpress, so I will nquire of Fixing WordPress Forum about the problem.

    Thank you for your answer, @hcabrera

    Plugin Author Hector Cabrera

    (@hcabrera)

    Alright, if you ever figure out what’s causing this problem please let me know @wjdqh6544.

    Thread Starter wjdqh6544

    (@wjdqh6544)

    Is this possible because it operates in a docker environment?

    WordPress is operated using docker-compose.

    I’m going to make a new docker image and test it out

    • This reply was modified 1 year, 4 months ago by wjdqh6544.
    Plugin Author Hector Cabrera

    (@hcabrera)

    Not sure to be honest, I don’t think Docker would cause this but I guess it won’t hurt to check.

    Thread Starter wjdqh6544

    (@wjdqh6544)

    I found cause of the problem. @hcabrera

    In my case, The problem occurred when the widget form was set to the “Widget Group” state. (the widget form was set to the “Columns” or “Group”, there was no problem.)

    If cannot understanding well, You can check the link (image link) below.

    https://blog.wjdqh6544.com/wp-content/uploads/2023/07/Screenshot-2023-07-11-at-22.44.59-1.jpg

    I don’t know the cause, but I’m happy to solve the problem.

    Thank you for your advise.

    • This reply was modified 1 year, 4 months ago by wjdqh6544.
    Plugin Author Hector Cabrera

    (@hcabrera)

    Oh, that’s unexpected. I’ll try doing that and if I can reproduce the problem I may file a bug report to the WordPress team. Thanks for sharing!

Viewing 11 replies - 1 through 11 (of 11 total)
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