Error Processing Checkout Message – But Payment Goes Through

Hi @themassapothecary

Error Processing Checkout Message – But Payment Goes Through

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

Furthermore, can you also enable Square payment gateway logging, and send us the log(s), please??It can be enabled in WooCommerce > Settings > Payments > Square. Its log files start with?square_credit_card:

We await your response to better assist you.

@anastas10s debug logging was enabled so I have the log for when it happened. However, there’s customer info in there. How can I share it with you other than posting on here?

https://quickforget.com/s/2d635924f4c925777c974c319748f57406bbe6b55e887763

Hi @themassapothecary

I’m afraid the QuickForget link expired before being able to see its contents.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thank you. I created a support request and added the system report and square credit card debug log there plus referenced this ticket as requested.

Hi @themassapothecary

That’s great to hear! Thanks for letting us know.

I will mark this thread as resolved since our Happiness Engineers would best handle your concern there.

Thanks!