• Resolved katidiasantunes

    (@katidiasantunes)


    Olá,

    Estou a receber a seguinte mensagem nos meus pedidos:
    “Erro ao processar o check-out. Por favor, tente novamente.”

    O problema é que o pedido passa e o dinheiro sai da conta do cliente.

    O erro aparece após as seguintes etapas:
    Vá para Loja (https://katidiasantunes.pt/loja) > Selecione o produto Ebook > Adicionar ao carrinho > Ir para o carrinho > Selecione o método de pagamento > Concluir pedido

    Qual pode ser o problema?

    Aqui está uma cópia do status do sistema do meu site:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://katidiasantunes.pt
    Site address (URL): https://katidiasantunes.pt
    WC Version: 7.8.2
    REST API Version: ? 7.8.2
    WC Blocks Version: ? 10.2.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 368 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: pt_PT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.2.7
    PHP Post Max Size: 32 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.87.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.33
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.8.2
    WC Database Prefix: wp0o_
    Tamanho total da base de dados: 31.74MB
    Tamanho dos dados da base de dados: 29.55MB
    Tamanho do índice da base de dados: 2.19MB
    wp0o_woocommerce_sessions: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_woocommerce_api_keys: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_woocommerce_attribute_taxonomies: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
    wp0o_woocommerce_order_items: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_woocommerce_order_itemmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_woocommerce_tax_rates: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
    wp0o_woocommerce_tax_rate_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_woocommerce_shipping_zones: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_woocommerce_shipping_zone_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_woocommerce_shipping_zone_methods: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_woocommerce_payment_tokens: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_woocommerce_payment_tokenmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_woocommerce_log: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_actionscheduler_actions: Dados: 0.06MB + índice: 0.11MB + Engine InnoDB
    wp0o_actionscheduler_claims: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_actionscheduler_groups: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_actionscheduler_logs: Dados: 0.05MB + índice: 0.03MB + Engine InnoDB
    wp0o_commentmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_comments: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
    wp0o_e_events: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_jetpack_waf_blocklog: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_links: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_mailerlite_checkouts: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_mailerlite_forms: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_ml_data: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_options: Dados: 5.44MB + índice: 0.17MB + Engine InnoDB
    wp0o_postmeta: Dados: 17.45MB + índice: 0.52MB + Engine InnoDB
    wp0o_posts: Dados: 5.52MB + índice: 0.14MB + Engine InnoDB
    wp0o_term_relationships: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_term_taxonomy: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_termmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_terms: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_usermeta: Dados: 0.06MB + índice: 0.03MB + Engine InnoDB
    wp0o_users: Dados: 0.02MB + índice: 0.05MB + Engine InnoDB
    wp0o_wc_admin_note_actions: Dados: 0.05MB + índice: 0.02MB + Engine InnoDB
    wp0o_wc_admin_notes: Dados: 0.06MB + índice: 0.00MB + Engine InnoDB
    wp0o_wc_category_lookup: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_wc_customer_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_wc_download_log: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_wc_order_coupon_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_wc_order_product_lookup: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
    wp0o_wc_order_stats: Dados: 0.02MB + índice: 0.05MB + Engine InnoDB
    wp0o_wc_order_tax_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
    wp0o_wc_product_attributes_lookup: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_wc_product_download_directories: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_wc_product_meta_lookup: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
    wp0o_wc_rate_limits: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_wc_reserved_stock: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
    wp0o_wc_tax_rate_classes: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    wp0o_wc_webhooks: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    ade-double-images: 1
    ade-posts-slider: 1
    ade-single-image: 1
    ade-triple-boxes: 1
    attachment: 58
    bsf_custom_fonts: 2
    customize_changeset: 14
    e-landing-page: 2
    elementor_library: 3
    mc4wp-form: 2
    nav_menu_item: 6
    page: 20
    post: 7
    product: 8
    revision: 738
    shop_order: 16
    wp_global_styles: 1
    wpcf7_contact_form: 2
    wpcode: 2
    wpz-insta_feed: 1
    wpz-insta_user: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (16) ###
    
    Contact Form 7: por Takayuki Miyoshi – 5.7.7
    Custom Fonts: por Brainstorm Force – 2.0.1
    Elementor: por Elementor.com – 3.14.1
    Eupago Gateway For Woocommerce: por euPago – 3.1.8
    Font Awesome: por Font Awesome – 4.3.2
    WPZOOM Instagram Widget & Block: por WPZOOM – 2.1.4
    Jetpack: por Automattic – 12.3
    MailerLite - Signup forms (official): por MailerLite – 1.6.8
    One Click Demo Import: por OCDI – 3.1.2
    Vafpress Post Formats UI: por vafpress – 1.6.1
    MailerLite - WooCommerce integration: por MailerLite – 1.8.5
    WooCommerce Payments: por Automattic – 6.1.1
    WooCommerce PayPal Payments: por WooCommerce – 2.1.0
    WooCommerce Shipping & Tax: por WooCommerce – 2.2.5
    WooCommerce: por Automattic – 7.8.2
    Importador do WordPress: por wordpressdotorg – 0.8.1
    
    ### Inactive Plugins (4) ###
    
    Akismet Anti-Spam: Spam Protection: por Automattic - Anti Spam Team – 5.2
    Hello Dolly: por Matt Mullenweg – 1.7.2
    Payment Plugins for Stripe WooCommerce: por Payment Plugins
    [email protected] – 3.3.43
    
    Pinterest for WooCommerce: por WooCommerce – 1.3.5
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Página da Loja: #19 - /loja/
    Carrinho: #20 - /carrinho/
    Finalizar compras: #21 - /finalizar-compra/
    A minha conta: #22 - /minha-conta/
    Termos e condi??es: #3609 - /politica-de-privacidade-termos-condicoes-cookies/
    
    ### Theme ###
    
    Name: Adeline
    Version: 1.3
    Author URL: https://www.pixandhue.com/
    Child Theme: ? – Se estiver a modificar o tema do WooCommerce ou um tema principal que n?o construiu pessoalmente
    recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: O seu tema tem um ficheiro woocommerce.php
    pelo que n?o poderá substituir o modelo personalizado woocommerce/archive-product.php (o ficheiro woocommerce.php tem prioridade sobre o ficheiro archive-product.php). Isto destina-se a evitar problemas de apresenta??o.
    
    Overrides: adeline/product-searchform.php vers?o 3.3.0 está desactualizado. A vers?o actual é 7.0.1
    Outdated Templates: ?
    					
    					
    						Saiba como actualizar
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: PT
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ?
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-07-06 10:09:29 +00:00
    Options: ?
    Notes: 94
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 6.1.1
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -
    
    ### Action Scheduler ###
    
    Concluída: 93
    Oldest: 2023-06-05 15:40:16 +0000
    Newest: 2023-07-06 09:14:42 +0000
    
    Falhada: 5
    Oldest: 2023-04-16 10:40:30 +0000
    Newest: 2023-07-06 08:59:56 +0000
    
    Pendente: 4
    Oldest: 2023-07-06 09:59:56 +0000
    Newest: 2023-07-06 18:10:39 +0000
    
    
    ### Status report information ###
    
    Generated at: 2023-07-06 09:57:38 +00:00
    `

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
Viewing 1 replies (of 1 total)
  • The topic ‘Erro ao processar o check-out’ is closed to new replies.