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Resolved

(@samuelng527)

Hi,

We have been facing a high spike in our Web Server whenever we do any setting and updating products on Woocommerce. We are using Dedicate IP hosting. After our hosting provider has checked, they claimed that it is from Woocommerce. Please refer to the Woocommerce status report below.

Please help and advise. Many thanks.

WordPress Environment

WordPress address (URL): https://nipponhome.sg
Site address (URL): https://nipponhome.sg
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.32-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: wpsz_
Total Database Size: 45.08MB
Database Data Size: 39.81MB
Database Index Size: 5.27MB
wpsz_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpsz_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_actionscheduler_actions: Data: 3.98MB + Index: 0.88MB + Engine MyISAM
wpsz_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_actionscheduler_logs: Data: 2.83MB + Index: 1.38MB + Engine MyISAM
wpsz_awb_critical_css: Data: 0.61MB + Index: 0.00MB + Engine MyISAM
wpsz_cff_facebook_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_cff_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_cff_feed_caches: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpsz_cff_sources: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_duplicator_pro_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_duplicator_pro_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_fusion_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_fusion_form_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_fusion_form_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_fusion_form_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wpsz_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_layerslider: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpsz_layerslider_drafts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_automations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_automation_runs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_automation_run_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_automation_triggers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_automation_versions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_newsletter_templates: Data: 1.05MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_scheduled_tasks: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpsz_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_subscriber_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_options: Data: 7.77MB + Index: 0.11MB + Engine MyISAM
wpsz_postmeta: Data: 3.24MB + Index: 0.78MB + Engine MyISAM
wpsz_posts: Data: 7.58MB + Index: 0.23MB + Engine MyISAM
wpsz_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpsz_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpsz_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpsz_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_usermeta: Data: 0.11MB + Index: 0.02MB + Engine MyISAM
wpsz_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_admin_note_actions: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_product_meta_lookup: Data: 0.08MB + Index: 0.10MB + Engine MyISAM
wpsz_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wd_fb_data: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpsz_wd_fb_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wd_fb_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wd_fb_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wd_fb_theme: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpsz_wfBlockedIPLog: Data: 0.24MB + Index: 0.17MB + Engine MyISAM
wpsz_wfBlocks7: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
wpsz_wfConfig: Data: 2.25MB + Index: 0.01MB + Engine MyISAM
wpsz_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfFileMods: Data: 4.55MB + Index: 0.55MB + Engine MyISAM
wpsz_wfHits: Data: 0.66MB + Index: 0.13MB + Engine MyISAM
wpsz_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpsz_wfKnownFileList: Data: 3.27MB + Index: 0.17MB + Engine MyISAM
wpsz_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpsz_wfLogins: Data: 0.30MB + Index: 0.08MB + Engine MyISAM
wpsz_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsz_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpsz_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsz_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpsz_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfSecurityEvents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfStatus: Data: 0.20MB + Index: 0.08MB + Engine MyISAM
wpsz_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_wfWafFailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_woo_shippment_provider: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpsz_yoast_indexable: Data: 0.18MB + Index: 0.04MB + Engine MyISAM
wpsz_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpsz_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsz_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsz_yoast_seo_links: Data: 0.15MB + Index: 0.04MB + Engine MyISAM
wpsz_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

Post Type Counts

attachment: 574
custom_css: 1
fusion_element: 1
fusion_tb_layout: 1
fusion_tb_section: 1
mailpoet_page: 1
nav_menu_item: 15
page: 16
post: 3
product: 223
product_variation: 524
revision: 481
shop_coupon: 3
shop_order: 8
wpcf7_contact_form: 1
wpcode: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (22)

LayerSlider: by Kreatura Media – 7.7.8
Autoptimize: by Frank Goossens (futtta) – 3.1.8.1
Code Snippets: by Code Snippets Pro – 3.4.2
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.8
Nippon Home Builder: by Nippon Home – 3.11.2
Nippon Home Core: by Nippon Home – 5.11.2
Nippon Home Custom Branding: by Nippon Home – 1.2
Hide Shipping Method For WooCommerce: by theDotstore – 1.3.2
HitPay Payment Gateway: by HitPay Payment Solutions Pte Ltd – 4.0.2
NinjaTeam Messenger Customer Chat: by Ninja Team – 2.3.1
Smart WooCommerce Search PRO: by YummyWP – 2.7.0
Converter for Media: by matt plugins – 5.9.4
Woo Discount Rules PRO 2.0: by Flycart – 2.6.1
Woo Discount Rules: by Flycart – 2.6.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.5
Quick Buy For WooCommerce: by Varun Sridharan – 2.8.4
WooCommerce: by Automattic – 7.8.2
Wordfence Security: by Wordfence – 7.10.1
Yoast SEO: by Team Yoast – 20.11
WP Super Cache: by Automattic – 1.9.4

Inactive Plugins (1)

Slider Revolution: by ThemePunch – 6.6.14

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Settings

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #539 - /shop/
Cart: #540 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #542 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Avada
Version: 7.11.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-15 02:24:31 +08:00
Options: ?
Notes: 113
Onboarding: completed

Action Scheduler

Complete: 2,346
Oldest: 2023-06-13 11:12:08 +0800
Newest: 2023-07-14 11:04:26 +0800

Failed: 9,172
Oldest: 2022-11-25 10:03:04 +0800
Newest: 2023-07-13 18:35:25 +0800

Pending: 1
Oldest: 2023-07-14 23:30:31 +0800
Newest: 2023-07-14 23:30:31 +0800

Status report information

Generated at: 2023-07-14 11:05:20 +08:00
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Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter samuelng527
(@samuelng527)

1 year, 4 months ago

Hi Anyone can help me with my issue.

Appreciate.
anastas10s
(@anastas10s)

1 year, 4 months ago
Hello @samuelng527 ??

Thank you for contacting Woo support!

We have been facing a high spike in our Web Server whenever we do any setting and updating products on Woocommerce. We are using Dedicate IP hosting. After our hosting provider has checked, they claimed that it is from Woocommerce. Please refer to the Woocommerce status report below.

This is odd, based on the number of products and variations at your store:

product: 223
product_variation: 524

Can you try with:
- Temporarily switching the currently active theme to Storefront, and
- Only the WooCommerce plugin active
And see if the issue remains, please?

Let us know how that goes, cheers!
Thread Starter samuelng527
(@samuelng527)

1 year, 4 months ago
Hi @anastas10s ,

Thank you for your reply and advice. I have tried using your instruction below but the CPU still reached 99% and sometimes 100%.

Can you try with:
- Temporarily switching the currently active theme to Storefront, and
- Only the WooCommerce plugin active
I have also check with the Theme support, Avada Theme support, they have checked and no issue with the theme. Now, I have purchase WP Rocket plugin, after installed and follow their recommended setting, https://docs.wp-rocket.me/article/1291-find-the-best-settings-for-your-site, my site did improved but still will spike to 100%.

Do you have any advice?

Appreciate your help, thank you.
Plugin Support Shameem R. a11n
(@shameemreza)

1 year, 4 months ago
Hi @samuelng527

I understand that you’ve already taken some steps to troubleshoot the problem, such as switching to the Storefront theme and making sure only the WooCommerce plugin is active. It’s also good to hear that you’ve checked with Avada Theme support and they’ve confirmed there’s no issue with the theme itself.

However, it’s concerning that your CPU usage still spikes to 99% or 100%. This could be due to a number of reasons, including high traffic, inefficient scripts or database queries, or even a possible malware infection.

Since you’ve already installed the WP Rocket plugin and followed their recommended settings, let’s try a few more steps:
- Review your hosting plan: If your site is experiencing high resource usage issues, your current hosting plan may not be sufficient. You might need to upgrade to a plan with more resources. If possible, switch to a WooCommerce-optimized hosting plan such as Woo Express.
- Update WooCommerce: Ensure that you’re running the latest version of WooCommerce as updates often include performance improvements.
- Optimize your database: Over time, your database might accumulate overhead which can affect your site’s performance. You can use a plugin like WP-Optimize to clean up and optimize your database.
- Disable Unnecessary Plugins: Sometimes, certain plugins can cause an increase in server load. Try deactivating plugins one by one to see if there’s a specific plugin causing the issue.
- Increase PHP Memory Limit: If your PHP memory limit is set too low, it can cause issues with WooCommerce. You can increase this limit via your wp-config.php file or contact your hosting provider to do this for you.
- Enable object caching: This can significantly reduce the load on your server by storing database queries. WP Rocket has this feature built-in, so make sure it’s enabled.
If after these steps, you’re still experiencing high CPU usage, it would be best to contact your hosting provider for further assistance. They should be able to provide more insight into what might be causing the issue.

I hope this helps! Please let us know if you have any other questions or need further assistance.

Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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