Forbidden message

  • Resolved trout458

    (@trout458)


    1 year, 4 months ago

    Hi guys,

    I’m setting up a timesheet entry, using Fluent Forms to update a google sheets. Most of the time it works, but every so often some users get a forbidden message when trying to submit.

    The Fluent Forms developers believes it might be to do with CleanTalk, is there a way I can turn this off or adjust it for these entries.

    The password for the page is Spear335350

    Many Thanks

    Jon

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @trout458.

    I looked at the requests in your logs. Most likely, the issue is related to the cache. Please do the following:

    WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the “Set cookies” option to “Store data in the website database (alternative mechanism)” → Save Changes.
    Then clear all the cache on your website.

    Will it help you or not, please contact us via our private Ticket System: https://cleantalk.org/my/support/open. We would like to investigate.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello.

    I looked at the requests from your site. It’s all right now.

    Could you tell us which caching solutions (plugins and at the hosting level) are used on your site?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 3 replies - 1 through 3 (of 3 total)
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