URGENT users cant pay

  • Resolved birken

    (@birken)


    1 year, 4 months ago

    hello, user cant pay with stripe!

    Users entering ‘United Kingdom’ as the country in billing form on booking website and website using woocomerce deafult field

    . And that’s why the payment method is not being saved correctly.

    Woocommerce should be able to change the part of your checkout page. So that your customers don’t enter ‘United Kingdom’ as the country.
    Because if it’s not shown in this format?alpha-2 codes: ‘US’, ‘EG’, or ‘GB’.

    Stripe is presenting an error because Woocommerce is not sending the correct code.
    Since the country code is not the right one, Stripe shows this error so we can fix it at the moment of checkout. And since the checkout is handled by WooCommerce, they should be able to fix it.

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  • Saif

    (@babylon1999)

    Hello @birken,

    Thank you for reaching out!

    If I understand this correctly, customers based in the UK are not able to checkout or save payment methods on your site.


    I wasn’t able to replicate the issue or find any recent similar reports. Can you please share a screenshot of the exact error you’re getting when trying to pay?

    Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

Viewing 1 replies (of 1 total)
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