• Resolved bjrnet21

    (@bjrnet21)


    The latest version 6.14 breaks my site. I had to revert to an earlier backup.

    I initially suspected Cleantalk and disabled it. The site was back to normal after disabling it.

    Main issue was that many images are NOT displaying and my RSS feed plugin never loads my feed.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @bjrnet21.

    We need more details of the issue. Please, send the following:
    1. Your PHP version;
    2. Your CMS version;
    3. Link to the RSS plugin;
    4. Could you send us your webserver error log? It could be found in your hosting account.

    You can send the log either via email:
    [email protected]
    Or create a private ticket:
    https://cleantalk.org/my/support/open

    Waiting for your reply.

    Thread Starter bjrnet21

    (@bjrnet21)

    Apache Server Linux 3.12.18-clouder0 x86_64
    PHP version7.4.33
    Twenty-Fourteen Theme version 3.6

    Link to RSS Retriever 1.6.10: https://www.ads-software.com/plugins/wp-rss-retriever/

    There were NO errors regarding cleantalk in my error log in WordPress.

    I am currently using Cleantalk version 6.13 with no apparent problems.

    Thread Starter bjrnet21

    (@bjrnet21)

    I’ve tried to duplicate the problem on my staging site, however, I have had no luck. The new version 6.14 appears to work on my staging site, so there might be something else going on. Since my staging site is NOT exactly the same as my live site, I’ll need to create a new stage to work with. Will report results here.

    Thread Starter bjrnet21

    (@bjrnet21)

    OK, I just created a new stage and YES, Cleantalk is the cause of the errors. Many missing images. Appears the source of the image is being changed. Here is an example of one image: “data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7”

    I’m having the same problem with v6.14, but only for visitors that are not logged in. If I am logged in as a customer or an admin (I haven’t tested other roles) the problems go away. The problems include images not loading, menus not working, text and feature blocks missing, some pages missing everything in the content area so they show up blank. https://www.mylifeforceenergy.com

    PHP v7.4.33
    WordPress v6.2.2
    Siteground’s WP error log reports no errors to report.

    I’ve rolled back to v6.13 and the problems go away completely. For now I have auto-update disabled for CleanTalk Anti-Spam.

    Hope you can find a solution!

    • This reply was modified 1 year, 4 months ago by Simeon.
    Plugin Support SergeM

    (@serge00)

    We have fixed the issue. Please, re-install the CleanTalk Anti-Spam from this archive:
    https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    The update guide is here:
    https://cleantalk.org/help/update-wordpress

    Don’t forget to refresh your website cache if you use any.

    Did it help?

    Had same problem on all my websites running CleanTalk Anti-Spam, and they all use same theme. I rolled back all of them to v6.13 and all is well. Please rollout the fix to the normal updates facilitated by WordPress. I’ll run v6.13 until then due to time limitations which this problem has added to.

    Plugin Support SergeM

    (@serge00)

    The fixed archive mentioned above should correct the Anti-Spam functions and resolve the issue.

    Did it help you? Waiting for your confirmation, @simeoncn.

    I did not try it so I cannot say. Please roll that update out through the normal WP plugin update process, I’ll be waiting until then as I’ve currently rolled back to v6.13.

    Plugin Support SergeM

    (@serge00)

    I think yes, we will do that on this work week.

    Thank you.

    OK great!

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @simeoncn.

    We have published version 6.14.2. This contains the necessary edits. You can update in the standard way.

    Thread Starter bjrnet21

    (@bjrnet21)

    Just tested version 6.14.2 on my staging and live sites. Everything appears to be working normal now. Thanks!

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    You’re welcome!

    Yes, same here, all is well now, TY

Viewing 15 replies - 1 through 15 (of 15 total)
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