FluentSMTP + FooEvents Tickets Incompatibility

  • Resolved zakirfaizal

    (@zakirfaizal)


    1 year, 7 months ago

    Hello,

    I had to switch from FluentSMTP to WPMail SMTP because I kept getting the following error from FluentSMTP Email Logs

    {
  "code": 400,
  "message": "The content type cannot contain ';', or CRLF characters.",
  "errors": [
    "The content type cannot contain ';', or CRLF characters."
  ]
}

    I am running FooEvents (which uses WooCommerce) and SendGrid with FluentSMTP. I am successfully able to send transactional emails through WooCommerce. So product orders, thank you emails, etc., are all going through without problems. The only email that fails is the Event Ticket email.

    After struggling with it for too long, I switched to WP Mail SMTP and the ticket email just goes through without any problem. I prefer FluentSMTP’s user interface and would really like to use it. Is it possible to get an understanding of why this happens and what can be done to fix it?

    Best,
    Zakir

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    Hello @zakirfaizal,

    Sorry, we missed your ticket earlier. Would you please share some more information so that we can look further? I can see that the issue appears while using SendGrid, can you please check with other email sending service and let us know if the issue still persists?

    In addition, it would be helpful if you could share some screenshots of the issue so that we can take a further look.

    Let me know the update.

    Thank you

    Hi @zakirfaizal. Just wondering if you got a resolution for this issue? I am getting the same problem. That last reply from Amimul seems to be shifting the issue on SendGrid, but from your message it sounds like it is FluentSMTP.

    You said that switching to WP Mail SMTP solved the problem, but can you share if you were still using SendGrid?

    Did your problem get resolved using FluentSMTP with SendGrid and if so, can you share how to fix this? I, like you, would rather use FluentSMTP but I cant do business when my FooEvent email (tickets) are failing.

    Thank you for your help with this.

    Thread Starter zakirfaizal

    (@zakirfaizal)

    @lnesolorzano @amimulihsanmahdi

    Hey guys, sorry for my delayed response as I was on vacation.

    I had to change my SMTP from FluentSMTP to WPMail SMTP and the issue was resolved. I kept using Sendgrid. My preference is to use FluentSMTP because it offers logs in the free version.

    I will try to get some screenshots

    @lnesolorzano do you need any support?

    Thread Starter zakirfaizal

    (@zakirfaizal)

    @amimulihsanmahdi @lnesolorzano here is an image of the failure. It sends all the emails I want it to except this specific ticket email from FooEvents. My understanding is that the ticket email has a special character somewhere in it that is causing this problem, but WP Mail SMTP seems to not have this issue.

    • This reply was modified 1 year, 5 months ago by zakirfaizal.
    • This reply was modified 1 year, 5 months ago by zakirfaizal.
Viewing 4 replies - 1 through 4 (of 4 total)
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