Product gallery images dont work when variable product

  • Resolved hudcatt

    (@hudcatt)


    1 year, 3 months ago

    I have have carried out troubleshooting steps and I believe I have found a bug.
    I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

    Describe the bug
    A Variable Product with images in the Product Gallery, but not in the Product Featured Image, or for individual variations, displays no images on the Single Product page.

    Expected behavior
    Images that users set as part of the Product Gallery should be displayed in the Product Gallery on the front-end.

    Actual behavior
    After adding images to the Product Gallery of a Variable product and saving the product, the Product Page for that product shows the placeholder image for the gallery, and no gallery thumbnails appear so there is no way to view any images for the product despite having images in a gallery.

    Steps to reproduce the bug:

    Create a new Variable product
Create a couple of variations with no images.
Add images to the Product Gallery, (on the right side of the Edit Product screen).
Save the product.
View the product on the front end. Note that in the gallery there's only a placeholder image, and no way to view any other images.

    https://github.com/woocommerce/woocommerce/issues/27222

    Note the link I share has product gallery images showing, those were added before the product was changed to variable. Since the change, no product gallery images show on the front end.

    • This topic was modified 1 year, 3 months ago by hudcatt.

    The page I need help with: [log in to see the link]

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @hudcatt

    We appreciate the detailed information you’ve provided regarding the issue you’re experiencing.

    I managed to replicate the issue you mentioned by following your steps. Interestingly, all the gallery images began to display when I set the product image.

    This is indeed a peculiar issue. I’ll forward your bug report to our development team for further investigation. We appreciate your patience as we work to resolve this issue. Meanwhile, you can add the product feature image along with your gallery images as a temporary solution.

    Thank you once again for bringing this to our attention. Your contribution helps us improve WooCommerce for everyone.

Viewing 1 replies (of 1 total)
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