New account disabled

  • Resolved itsterry0908

    (@itsterry0908)


    1 year, 4 months ago

    Hello,

    I already have a woocommerce payment account, and it worked normaly, now I opened another website and applied a new payment account using the same Stripe profile, but after a few days, it shows account rejected and payment disabled. I want to ask:

    Does it allow to open multiple woocommerce payment account with the same Stripe profile? Do I need to use a different Stripe account or profile?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    Thanks for contacting us here at WooCommerce.com!

    WooCommerce Payments is built in partnership?with Stripe but uses a different account type, the Stripe Express Account.

    When using?WooCommerce Payments, a separate Stripe Expres account is required for each website that connects to the?WooCommerce Payments?service. Therefore, it’s not possible to connect two separate WordPress installations to the same Stripe Express account as these are created specifically for the website on which the WooCommerce Payments plugin is installed.
    ?

    Can you please tell me how did create a new account with the same Stripe Profile?

    If you would like, we can look at the status of your account. Please reach out to our support here: https://woocommerce.com/my-account/create-a-ticket/

    Thanks! Have a nice day!

    Thread Starter itsterry0908

    (@itsterry0908)

    The same Stripe profile, but two different Stripe Express account. One account has been used for more than one year, but when I applying another Stripe Express account, it was rejected.

    Saif

    (@babylon1999)

    Hello @itsterry0908,

    Since this is a public forum, we are unable to address account-related questions here. :?)

    Could you please open a ticket about this from WooCommerce.com > MY profile > Support?

    Make sure to include a link to this thread so we know what has been done already.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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