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Resolved

alan1950

(@alan1950)

Hi, I backed up my live site after help from this forum (see https://www.ads-software.com/support/topic/backup-failed-at-0-progress/)

I now want to restore into my test subdomain however the restore just stops. The log shows:

[STEP] [2023-08-03 15:18:29] Initializing restore process
[STEP] [2023-08-03 15:18:30] Looking for PHP CLI executable file.
[INFO] [2023-08-03 15:18:30] PHP CLI Filename: php
[INFO] [2023-08-03 15:18:30] PHP CLI Version: 7.1.25 (cli)
[INFO] [2023-08-03 15:18:30] PHP CLI Memory limit: 128M/512M
[INFO] [2023-08-03 15:18:30] PHP CLI Execution limit: 0/0
[SUCCESS] [2023-08-03 15:18:30] We properly detected PHP CLI executable file.
[INFO] [2023-08-03 15:18:32] Backup & Migration version: 1.2.9
[INFO] [2023-08-03 15:18:32] Creating lock file
[STEP] [2023-08-03 15:18:32] Initializing download process
[SUCCESS] [2023-08-03 15:18:32] Downloading initialized
[STEP] [2023-08-03 15:18:32] Downloading remote file…
[INFO] [2023-08-03 15:18:32] Used URL: .zip&t=1690921504401
[INFO] [2023-08-03 15:18:56] Unlocking migration
[SUCCESS] [2023-08-03 15:18:56] Download completed (took: 23.849149942398s)
[STEP] [2023-08-03 15:18:56] Looking for backup manifest
[SUCCESS] [2023-08-03 15:18:56] Manifest found remote name: .zip
[STEP] [2023-08-03 15:18:56] Requesting restore process
[END-CODE] [2023-08-03 15:18:56] #205
[STEP] [2023-08-03 15:18:57] Looking for PHP CLI executable file.
[INFO] [2023-08-03 15:18:57] PHP CLI Filename: php
[INFO] [2023-08-03 15:18:57] PHP CLI Version: 7.1.25 (cli)
[INFO] [2023-08-03 15:18:57] PHP CLI Memory limit: 128M/512M
[INFO] [2023-08-03 15:18:57] PHP CLI Execution limit: 0/0
[SUCCESS] [2023-08-03 15:18:57] We properly detected PHP CLI executable file.
[WARN] [2023-08-03 15:19:00] No response from PHP CLI - plugin will try to recover the migration with traditional restore.
[SUCCESS] [2023-08-03 15:19:00] Restore process responded
[SUCCESS] [2023-08-03 15:19:00] Locking migration process
[STEP] [2023-08-03 15:19:00] Initializing restore process
[INFO] [2023-08-03 15:19:00] Backup & Migration version: 1.2.9
[INFO] [2023-08-03 15:19:00] Initializing custom error handler
[INFO] [2023-08-03 15:19:00] Site which will be restored: site_url
[INFO] [2023-08-03 15:19:00] PHP Version: 8.0.29
[INFO] [2023-08-03 15:19:00] WP Version: 6.2.2
[INFO] [2023-08-03 15:19:00] MySQL Version: 10.4.27
[INFO] [2023-08-03 15:19:00] MySQL Max Length: 134217728
[INFO] [2023-08-03 15:19:00] Web server: Apache
[INFO] [2023-08-03 15:19:00] Max execution time (in seconds): 300
[INFO] [2023-08-03 15:19:00] Memory limit (server): 128M
[INFO] [2023-08-03 15:19:00] Memory limit (wp-config): 40M
[INFO] [2023-08-03 15:19:00] Memory limit (wp-config admin): 256M
[SUCCESS] [2023-08-03 15:19:00] Restore process initialized successfully.
[STEP] [2023-08-03 15:19:00] Free space checking…
[INFO] [2023-08-03 15:19:00] Checking if there is enough amount of free space
[INFO] [2023-08-03 15:19:00] Requires at least 2085787876 bytes. [1.94 GB]
[INFO] [2023-08-03 15:19:00] Disk free space function is not disabled - using it…
[INFO] [2023-08-03 15:19:00] Checking this path/partition: ABSPATH/wp-content/backup_path/backups
[SUCCESS] [2023-08-03 15:19:00] There is 294,846.00 MB free. [287.94 GB]
[SUCCESS] [2023-08-03 15:19:00] Great! We have enough space.
[SUCCESS] [2023-08-03 15:19:00] Confirmed, there is enough space on the device, checked: 2085787876 bytes.
[STEP] [2023-08-03 15:19:00] Making new secret key for current restore process.
[SUCCESS] [2023-08-03 15:19:00] Secret key generated, it will be returned to you (ping).
[INFO] [2023-08-03 15:19:04] Secret key detected successfully (pong)!
[INFO] [2023-08-03 15:19:04] Making temporary directory
[STEP] [2023-08-03 15:19:04] Scanning archive…
[INFO] [2023-08-03 15:19:07] Scan found 16045 files inside the backup.

[DOWNLOAD GENERATED] File downloaded on (server time): 2023-08-03 15:47:28
[DOWNLOAD GENERATED] Last update (seconds): 1712 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2023-08-03 15:18:56

Can you advise please?

Thanks in advance

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support MixHa
(@mixha)

1 year, 3 months ago

Hello @alan1950 ,

You need to increase the memory_limit variable in your php.ini configuration, most recommended value for you is “128M”.

Please upload the backup file manually to the destination site, and then run Restore. You can manage all of this from the plugin section “Manage & Restore Backups”.

If the problem persists, please share the new debug log.

Kind regards

Thread Starter alan1950
(@alan1950)

1 year, 3 months ago

Hi MixHa, thank you for your reply (and apologies for not replying to my previous support post – I missed the email notification completely)

I am having trouble finding the php.ini file and so have passed on a ticket to my host provider, so it may be a couple of days before I try your solution.

Best wishes

Alan

Plugin Support MixHa
(@mixha)

1 year, 3 months ago

Hey @alan1950 ,

Thank you for the update. This is the relevant part of the log that you provided earlier:

[INFO] [2023-08-03 15:19:00] Memory limit (server): 128M
[INFO] [2023-08-03 15:19:00] Memory limit (wp-config): 40M
[INFO] [2023-08-03 15:19:00] Memory limit (wp-config admin): 256M

You can check with your hosting provider the real value of your server, and if you have 256M available, then you could level all these limits to that value.

Kind regards

Plugin Support MixHa
(@mixha)

1 year, 3 months ago

Hey @alan1950 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

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