Incomplete/Unsuccessful UpdraftPlus Backups

Same issue in all my sites. Hope support could fix it

Hi @glassman_2015

I could not open the file you shared. Can you share it in .txt format please?

@arkitecturahoy please can you create a new thread and share a copy of the backup log.

Thanks,
Bryle

Hi Bryle,

Here is the txt file: https://www.dropbox.com/s/ddgvtzebelof3yk/log.6f55b50f6bdd.txt?dl=0

Much thanks, Robert

Hi,

The process appears to have been timed our or killed off.

Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files. To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50mb, save your settings and run a new process.

Thanks,
Bryle

Hi Bryle,
I did as you suggested, but I am getting the same results. Is there something else to try?

Much thanks,
Robert

• This reply was modified 1 year, 7 months ago by glassman_2015.

Hi Robert,

Can you send me a new copy of the backup to check if there are any improvement.

Thanks,
Bryle

I am having the same issue with all my sites which last backed up on 9th July

Hi Bryle,

Thank you for getting back to me. Here is the latest file that I received today from the UpdraftPlus email notification that the backup was not successful:

https://www.dropbox.com/scl/fi/ii4y5o04slavk13ggm0lm/log.bd2aec8acec5.txt?rlkey=16ah5jq3ix0yjynyl907zrp1l&dl=0

Thank you,
Robert

Can you try deactivating the newfold-page-cache plugin and then try running a backup?

I’m sorry, what is the “newfold page cache” plugin? I don’t see that listed on my plugin page in my dashboard.

Much thanks.

Apologies this is within the bluehost-wordpress-plugin

wp-content/plugins/bluehost-wordpress-plugin

Can you send us your php error logs as well?

Okay, so to make sure I could safely deactivate the Bluehost Plugin, I first contacted Bluehost support, who said it was okay to deactivate, but to solve the problem they would update “wp config” right away. They said I should wait an hour and then re-run the UpdraftPlus backup without deactivating their plugin and it should work fine. I waited several hours and re-ran the UpdraftPlus backup but it was not successful. I received the same UpdraftPlus “unsuccessful” email with a file attached that I’ve been getting each morning.

So then, as you suggested, I deactivated the Bluehost Plugin and re-ran the UpdraftPlus Backup. Apparently, it was successful. This time I received an UpdraftPlus email with no log file attached that said the following:

“Backup of:?https://www.dcartglass.com
UpdraftPlus WordPress backup is complete.
Backup contains: Files and database (Full backup)
Latest status: The backup succeeded and is now complete”

I also checked my Google drive and there are several zip files in my UpdraftPlus folder that are dated today (later afternoon) and labeled “backup_2023-08-17…”.

So, to avoid having to keep turning on/off the Bluehost Plugin and then manually running the backups each day, what needs to be done for the nightly automatic UpdraftPlus backups to run successfully while the Bluehost Plugin is still active?

Thank you so much for your help on this,
Robert

Sorry, I meant to include the link to the error log in my last response. Here’s this morning’s (08/18/23) error log:

https://www.dropbox.com/scl/fi/ssfn2v9sapwpdosavopsx/log.1486a25155f5.txt?rlkey=757xbu4xdf6916iwdw3cljzla&dl=0

Apologies for the delay over the weekend. Are you able to put a copy of the Bluehost plugin on some storage such as Google Drive or We Transfer so we can do some testing?

I don’t see an option to download “The Bluehost Plugin”. Nor is it listed when I do a search when I try to add a new plugin. Originally, Bluehost Support added the plugin to my website. Any idea how to download it?