WPForms Not Notifying One Email Address

This is a bit of a strange one for me, and I didn’t find any posts with the same issue so I made my own post.

I have multiple WPForms (to the tune of 27), and all of them have been notifying the appropriate staff upon completion.

I have one staff member who is suddenly not receiving these notifications anymore.

I’ve tried:

• Creating a brand new form
• Checking the settings
• Checking her Outlook Spam folder
• Updating WPForms to the most recent version
• Adding my email to the same forms to check the delivery(I get all of them, but she does not)

I’d like to avoid adding another plugin if at all possible, and to me it seems like it may be an issue with the Outlook account, but I want to exhaust all other possibilities before I submit a ticket to our IT department properly.

Thanks!