WooCommerce Hanging up on install

  • Resolved Nakano

    (@tarky7)


    1 year, 3 months ago

    Hi! I am having trouble running the set-up. The WooCommerce setup function leads to a white page and the status graphic displays the clock running and nothing happens.

    I have run down all the basics; ie deleting re-installing the plugin, disabling all plugins, installing the Storefront theme, ect.

    There is another issue when the WooCommerce Plugin is installed, which is the ‘customize function’ does not work, nor can I add additional pages.

    Ive run through the ‘pretty permalink’ fix as well as the page permissions.

    `
### WordPress Environment ###

WordPress address (URL): https://elevatedcraft1.com
Site address (URL): https://elevatedcraft1.com
WC Version: 8.0.2
REST API Version: ? 8.0.2
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.22
PHP Post Max Size: 25 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.2.1
OpenSSL/1.1.1v

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB
Max Upload Size: 25 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.0.2
WC Database Prefix: P3abIKDL_
Total Database Size: 2.92MB
Database Data Size: 2.67MB
Database Index Size: 0.25MB
P3abIKDL_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
P3abIKDL_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
P3abIKDL_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_options: Data: 2.24MB + Index: 0.04MB + Engine MyISAM
P3abIKDL_postmeta: Data: 0.22MB + Index: 0.03MB + Engine MyISAM
P3abIKDL_posts: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
P3abIKDL_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
P3abIKDL_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
P3abIKDL_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 68
customize_changeset: 17
nav_menu_item: 4
page: 30
post: 2
product: 15
revision: 49
wp_global_styles: 4
wp_navigation: 1
wp_template_part: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 8.0.2

### Inactive Plugins (6) ###

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Contact Form 7: by Takayuki Miyoshi – 5.8
Disable Comments: by WPDeveloper – 2.4.4
Hello Dolly: by Matt Mullenweg – 1.7.2
Hide Page And Post Title: by Arjun Thakur – 1.5.7
WP Super Cache: by Automattic – 1.10.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #163 - /shop/
Cart: #164 - /cart/
Checkout: #165 - /checkout/
My account: #166 - /my-account/
Terms and conditions: #230 - /terms-and-conditions/

### Theme ###

Name: Intuitive
Version: 1.2.2
Author URL: https://catchthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-22 19:04:46 +00:00
Options: ?
Notes: 51
Onboarding: -

### Action Scheduler ###

Complete: 91
Oldest: 2023-08-19 01:08:52 +0000
Newest: 2023-08-21 19:32:49 +0000

Failed: 1
Oldest: 2023-08-19 01:27:53 +0000
Newest: 2023-08-19 01:27:53 +0000

Pending: 1
Oldest: 2023-08-22 01:13:34 +0000
Newest: 2023-08-22 01:13:34 +0000


### Status report information ###

Generated at: 2023-08-21 20:24:40 +00:00
`

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Nakano

    (@tarky7)

    Bump

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    HI @tarky7 ,

    Thanks for reaching out!

    If I understand correctly, you are experiencing issues setting up WooCommerce on your site, yes?

    I’d like to have a better understanding of what exactly you are seeing on your end, please can you share the following:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Screenshot:?Please share screenshots of what you are seeing on your end on the pages experiencing issues.

    If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in this thread.

    Cheers!

    Thread Starter Nakano

    (@tarky7)

    Hi Roxy

    Thank you for the quick response. Looking at the error log I can see that there are some memory issues. Any feedback or fix would be appreciated.

    ~ Kit


    2023-08-19T01:08:58+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /home/elevated/public_html/wp-includes/Requests/src/Transport/Curl.php on line 398 2023-08-19T01:09:14+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /home/elevated/public_html/wp-includes/Requests/src/Transport/Curl.php on line 398 2023-08-19T01:14:27+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /home/elevated/public_html/wp-includes/Requests/src/Transport/Curl.php on line 398

    Thread Starter Nakano

    (@tarky7)

    bump2

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    HI @tarky7 ,

    Please refrain from bumping threads as this goes against the forum guidelines.

    The error message you’re seeing?CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes)?typically means that your website is reaching the maximum memory limit that’s been allocated to it, which could cause the issue you are encountering on your end.

    To resolve this issue you would need to increase your WordPress memory limit from?256M?to?528M.

    You can reach out to your host for help with this. Also, you can read more about this in our Increasing the WordPress Memory Limit support documentation.

    Cheers!

    Thread Starter Nakano

    (@tarky7)

    Thank you so much Roxy – sorry for the bumps, its been a while since I climbed out of my crypt to post on a WP forum.

    That worked perfectly. Thanks again!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @tarky7 ,

    Happy to help, and I’m really glad to hear that that did the trick!

    I’ll go ahead and mark this resolved then, however, feel free to?create a new topic?if you need any further help.

    Also, if you have a minute, we’d love it if you could leave us a review: 

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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