• Resolved alexismunoz82

    (@alexismunoz82)


    Hello!

    Thank you so much for taking the time to help me with my issue. I am working on a friend’s website and am trying to help him out.

    I tried to remove the homepage popup, in this example: CURRENT POPUP EXAMPLE, and replace it with another popup (using the POPUP MAKER plugin) in this example: REPLACEMENT POPUP EXAMPLE 2, but was unable to do so.

    This is a LIST of the active plugins on the site.

    I am not an expert in the Divi builder, so the dashboard and builder are a tad confusing. I believe the popup on the homepage is part of this DIVI LIBRARY and was added as a LAYOUT type. When you edit the layout, the dashboard looks like THIS. I tried deleting this by trashing it but the result did not remove the popup. As seen HERE.

    Since the current popup is only on the homepage, I looked at the homepage DIVI VISUAL BUILDER. I cannot find the row or section that is initiating the popup. I don’t know if this popup is separate from the rest of the site but I did notice that the site will not load unless you close the popup first. Also, when you try to type in the popup fields, the site refreshes every time.

    Please let me know if there are any questions you might have. I appreciate the help very much!!!

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @alexismunoz82,

    We checked your old popup and it looks like it’s indeed from Divi.

    You can try to check each module of the homepage and see if a section is identified as a popup.

    Could you reach out to Divi support for instructions on how to remove the Divi popup? They’re more suited to assist you in this matter.

    If you have issues regarding your popup from Popup Maker, feel free to let us know!

Viewing 1 replies (of 1 total)
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