• Resolved sushi01

    (@sushi01)


    hi, please has anyone encountered this problem? How did you solve it?

    The page I need help with: [log in to see the link]

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  • Hi,
    A blank WooCommerce shopping cart after adding items can be caused by various factors like plugin conflicts, theme issues, insufficient memory, outdated software, or JavaScript errors. Try clearing browser cache, checking for conflicts by deactivating plugins or switching themes, and ensuring your software is up to date.

    If the issue persists, consider checking server logs.

    Hi @sushi01

    Woocommerce Shopping cart showing Blank after adding items.

    From what I understand, you’re experiencing an issue with your WooCommerce shopping cart showing blank after adding items.

    This issue can be caused by a variety of factors, including plugin conflicts, theme issues, insufficient memory, outdated software, or JavaScript errors. Here are some steps you can take to troubleshoot this problem:

    1. Clear your browser cache: Sometimes, outdated cache data can cause display issues on your site. Clearing your browser cache might resolve the problem.
    2. Update your software: Ensure that your WordPress, WooCommerce, and other plugins are all up to date. Outdated software can cause compatibility issues leading to such problems.
    3. Check for plugin conflicts: Deactivate all your plugins except WooCommerce and see if the problem persists. If it’s resolved, reactivate your plugins one by one to identify the conflicting plugins.
    4. Switch to a default theme: Temporarily switch to a default WordPress theme like Storefront. If the issue is resolved, it indicates a conflict with your current theme. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
    5. Increase PHP memory limit: If your server is running out of memory, it can cause issues like a blank cart. Try increasing the PHP memory limit. Here’s a helpful guide on how to do that: ?? Increasing the WordPress Memory Limit Here
    6. Check for JavaScript errors: Use the browser’s developer tools to check for JavaScript errors which can cause issues with dynamic content like a shopping cart. ?? Here’s a guide on how to Diagnose JavaScript Errors using your browser.

    In case none of the above steps work, could you send us a copy of your site’s System Status? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

    Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

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