different sender id not working in form

  • Resolved avi1111

    (@avi1111)


    1 year, 3 months ago

    I am using WP Mail SMTP on my site. My site contains forms created with the Contact Form 7 plugin. I configured WP Mail SMTP with a sending email address with outlook 365 account emaiid ([email protected]).
    The forms on my site use different addresses for the senders fields, but when people receive the confirmation email, the address associated with WP Mail SMTP appears ([email protected]) and not the one that is configured on the form. Is there a way to change this in WP Mail SMTP settings?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support David

    (@dpinson)

    Hi there @avi1111,

    This isn’t something you could change from your site’s side of things. Most SMTP servers, including the SMTP connection to Outlook, will only accept and send email from the address you’re connected to. So for instance, if your address is [email protected], you wouldn’t be able to send From [email protected]. The server would reject it if it doesn’t forcibly rewrite back to [email protected].

    You could try using a different mailer that has fewer restrictions. Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each:

    https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

    I hope that helps! Have a great day!

    Thread Starter avi1111

    (@avi1111)

    Others like SendLayer, Brevo (Sendinblue), Mailgun, SendGrid all these I can use for my Outlook email id?

    Thread Starter avi1111

    (@avi1111)

    Provide the better solution which is useful for me which i can use it better.

    Plugin Support Dake

    (@dakeg)

    Hi @avi1111

    Thanks for getting back to us.

    I’m Dake and I’ll be hopping in while David is out sick.

    You can use any of the transactional mailers you mentioned as well as SendLayer (they offer a free trial).

    The way how they work is you will set a sending domain (for example: avispees.in) then any From Email address that uses that domain will appear correctly and the email will still be properly authenticated on your website.

    It doesn’t even need to be an email address with a mailbox, so you can use things like [email protected] and that will still be a vaild From Email address.

    So long as the “To” address or recipient is an active mailbox, your emails will be delivered to your mailbox successfully.

Viewing 4 replies - 1 through 4 (of 4 total)
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