Images Cropping Improperly

  • Hello,

    Certain images are cropping seemingly at random. I’ve looked into a few older posts like https://www.ads-software.com/support/topic/why-are-my-images-cropped/ that explain you can fix this in the backend. It appears that is now outdated as taking the same steps leads nowhere. There aren’t any “true/false” image functions on the function.php as the article link states.

    Is there a new way of fixing this issue and ensuring images will retain their original size or at least image parameters we can work with so they aren’t being cropped?

    Thank you for your help,

    Gavin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @boudroux,

    Thanks for reaching us,

    Basically, we donot recommend making the changes on the theme file as the changes will be lost after the theme has been updated. On the post area, the featured image is resized to 800*445 px. So, I suggest you adjust the image size accordingly.

    Also, I sugegst you using the third-party plugin: https://www.ads-software.com/plugins/regenerate-thumbnails/ which might help you fix the issue on your end.

    Let me know of any other issues or confusion and I will be back.

    Regards

    Thread Starter boudroux

    (@boudroux)

    After further messing with it, the resize images plugin does not help and reducing the image size to the given parameters makes the tank in quality. Are those restrictions truly without solution? It feels extremely limiting as to what can be posted to my website (like landscape photography.)

    Hi @boudroux,

    Thanks for reaching back,

    I have already informed the developer about the image cropping issue in the frontend area. Hopefully, with the upcoming version of the theme released, the issue will be fixed on your end.

    Let me know of any other issues or queries and I will get back to you.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Images Cropping Improperly’ is closed to new replies.