Cannot connect to S3 buckets

  • Resolved elanbennett

    (@elanbennett)


    1 year, 3 months ago

    Getting errors when attempting to select or list AWS s3 buckets. Errors:

    Error Getting Bucket Region — There was an error attempting to get the region of the bucket tenx-wp-content: Failed to instantiate the provider client. Check your error log. Function called:- DeliciousBrainsWP_Offload_MediaProvidersStorageNull_Provider->get_bucket_location()

    Error Getting Buckets — Failed to instantiate the provider client. Check your error log. Function called:- DeliciousBrainsWP_Offload_MediaProvidersStorageNull_Provider->list_buckets()

    We are using IAM roles to auth to S3 following these guides: https://deliciousbrains.com/wp-offload-media/doc/custom-iam-policy-for-amazon-s3/#minimum-policy
    https://deliciousbrains.com/wp-offload-media/doc/iam-roles/
    Our wordpress is hosted on ECS.

    We enabled WP_DEBUG in wp-config.php:

    define( 'WP_DEBUG', true );
define ('WP_DEBUG_LOG', true );
define ('WP_DEBUG_DISPLAY', false );

    but the log does not show additional information regarding the error:

    [24-Aug-2023 22:23:42 UTC] AS3CF_DeliciousBrains\WP_Offload_Media\Providers\Storage\Null_Provider->list_buckets(): Array
(
)

    I have also enabled the iam role manually through wp-config.php with the following:

    define( 'AS3CF_AWS_USE_EC2_IAM_ROLE', true );

define( 'AS3CF_SETTINGS', serialize( array(
    'provider' => 'aws',
    'use-server-roles' => true,
) ) );

    I can see that it is being defined by wp-config in the console, however the buckets will still not connect. Any idea what is going on?

    • This topic was modified 1 year, 3 months ago by elanbennett.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @elanbennett!

    WP Offload Media Support Team here. Thanks for reaching out with your query! We would be happy to assist.

    Can you kindly remove the AS3CF_AWS_USE_EC2_IAM_ROLE define? It does the same thing as using the “use-server-roles” key in the AS3CF_SETTINGS define. But we would recommend using the AS3CF_SETTINGS define for its flexibility. Please also make sure it’s placed before this line in the wp-config.php file:

    /* That's all, stop editing! Happy publishing. */

    Would you also be able to send the debugging information from the Support tab on the site you’re having trouble with?

    • Go to the Support tab of your install
    • Scroll down to the “Diagnostic Info”
    • Paste it here in your next response. Please omit anything you deem is sensitive info.

    We look forward to your response!

    Thread Starter elanbennett

    (@elanbennett)

    Diagnostic Info:

site_url(): ####
home_url(): ####
Database Name: ####
Table Prefix: wp_
WordPress: 6.2.2
Web Server: Apache
PHP: 8.2.9
MySQL: 5.7.41
ext/mysqli: yes
PHP Memory Limit: 512M
WP Memory Limit: 40M
Memory Usage: 8 MB
Blocked External HTTP Requests: None
WP Locale: en_US
Organize offloads by month/year: Enabled
WP_DEBUG: Yes
WP_DEBUG_LOG: Yes
WP_DEBUG_DISPLAY: No
SCRIPT_DEBUG: No
WP Max Upload Size: 80 MB
PHP Time Limit: 30
PHP Error Log: /opt/bitnami/wordpress/wp-content/debug.log
WP Cron: Enabled
fsockopen: Enabled
allow_url_fopen: Enabled
OpenSSL: OpenSSL 1.1.1n 15 Mar 2022
cURL: 7.74.0
Zlib Compression: Enabled
PHP GD: bundled (2.1.0 compatible)
Imagick: Enabled
Basic Auth: Disabled
Proxy: Disabled

Total Media Items: 1,019
Total Offloaded Media Items: 946
Total Not Offloaded Media Items: 73

Media Library Items: 1,019
Offloaded Media Library Items: 946
Not Offloaded Media Library Items: 73

Number of Image Sizes: 42

Names and Dimensions of Image Sizes:
thumbnail (150x150)
medium (300x300)
large (1024x1024)
1536x1536 (1536x1536)
2048x2048 (2048x2048)
header-1 (552x729)
header-1-2x (1104x1458)
header-bg (2066x822)
hp-benefits (381x776)
hp-benefits-2x (761x1550)
hp-numbers (838x679)
hp-numbers-2x (1677x1358)
hp-numbers-icons (41x35)
hp-numbers-icons-2x (82x70)
hp-testimonials (165x165)
hp-testimonials-2x (330x330)
hp-tabs (652x342)
hp-tabs-2x (1302x684)
hp-cta (0x398)
hp-cta-2x (0x796)
logos (0x45)
logos-2x (0x90)
dashboard (1014x700)
dashboard-2x (2029x1400)
highlights (375x764)
highlights-2x (750x1528)
highlights-m (120x325)
highlights-m-2x (240x650)
case-study (326x217)
case-study-2x (652x434)
product-f-right (952x728)
product-f-right-2x (1905x1457)
leadership (164x166)
leadership-2x (327x332)
locations (117x75)
locations-2x (234x50)
history (46x35)
history-2x (94x72)
history-3x (150x150)
post-thumbnail (none)
post-thumbnail-2x (854x822)

WP_CONTENT_DIR: /opt/bitnami/wordpress/wp-content
WP_CONTENT_URL: ####
UPLOADS: Not defined
WP_PLUGIN_DIR: /opt/bitnami/wordpress/wp-content/plugins
WP_PLUGIN_URL: ####/wp-content/plugins

AS3CF_PROVIDER: Not defined
AS3CF_BUCKET: Not defined
AS3CF_REGION: Not defined
AS3CF_SETTINGS: Defined
AS3CF_SETTINGS Keys: provider

Local URL:
https://####/wp-content/uploads/2023/08/example.jpg
Offload URL:
https://####/wp-content/uploads/2023/08/29161758/example.jpg

OME Metadata Version: 12

Custom tables:
wp_as3cf_items: Ok

Storage Provider: Amazon S3
Use Server Roles: On
Key File Path: N/A
Access Keys Set: No
Access Key ID Define: Not defined
Secret Access Key Define: Not defined

Bucket: ####.####
Region: us-west-2
Block All Public Access: Unknown
Object Ownership Enforced: Unknown

Offload Media: On
Remove Local Media: Off
Enable Add Prefix to Bucket Path: On
Custom Prefix for Bucket Path: ####/wp-content/uploads/
Add Year & Month to Bucket Path: On
Add Object Version to Bucket Path: On

Delivery Provider: Other
Deliver Offloaded Media: On
Use Custom Domain Name (CNAME): On
Custom Domain (CNAME): ####.####

Force HTTPS: On
    • This reply was modified 1 year, 3 months ago by elanbennett.
    Thread Starter elanbennett

    (@elanbennett)

    Issue was resolved after updating from WP Offload Media Lite v3.2.4 -> v3.2.5. Looks like we needed the new AWS PHP SDK version.

    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @elanbennett ,

    Glad to hear that, thanks for letting us know!

Viewing 4 replies - 1 through 4 (of 4 total)
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