Fatal Error

  • Just a helpful heads up foe you and your team, UA throws a fatal error in our sites.

    We have a 25 point test as we are expert developers and consult developers.

    best of luck resolving this. Your plugin looks promising and has the potential to be good.

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Hi @hardtruth3456 , thanks for reporting the issue. Any chance you can send the specific error details here (from the site error or debug log) and the steps you take to trigger it? Any details you can provide will help us investigate and resolve it ASAP.

    Thanks

    Thread Starter hardtruth3456

    (@hardtruth3456)

    This is conflict caused in woocommerce. Others have reported too.

    plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php on line 81

    Thread Starter hardtruth3456

    (@hardtruth3456)

    Btw, we switched over to automator wp and it seems to work with woocommerce. Maybe you can look at their code or something. Thank

    Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Hi @hardtruth3456 , our team had a quick look and confirmed that specific reference is on the Woo side. Are you able to provide the full details from the debug log so we can better see how Automator might be involved?

    Thread Starter hardtruth3456

    (@hardtruth3456)

    If your plugin triggers a conflict w/ another plugin, you can’t just say “it’s the other plugin”. Your plugin is the ONLY plugin triggering this fatal error.

    What other info are your requesting?

    Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Sorry for the confusion. The reference you provided is to a file in WooCommerce directly; you’ll see it in the path. It doesn’t provide context about how Automator might be involved.

    What we’re looking for is the full stack trace, so exactly what’s in the debug log. If there’s any chance you could send that over to us then we’re happy to take a look at what might be causing it.

    Thanks!

    Thread Starter hardtruth3456

    (@hardtruth3456)

    We will when we have time. We lost an hour today messing with this plugin and it crashing our site.

    Uncanny Automator Pro is what causes the error. I’m having an issue understanding why Uncanny lite doesn’t trigger issues and the pro version does. However this issue for me appears in the plugins page and pages like it. If I activate uncanny pro from the plugins page, it will error. If I activate it from the database, and go to a page that pulls plugin list data, it will error.

    Not all pages show an error but here are the pages that do:
    wp-admin/update-core.php
    wp-admin/plugins.php


    Here is the trace:

     Fatal error: Uncaught Error: Attempt to assign property “translations” on null
    in /data/xxx/public_html/dev/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php on line 81

    Call stack:

    1. WC_Helper_Updater::transient_update_plugins()
      wp-includes/class-wp-hook.php:312
    2. WP_Hook::apply_filters()
      wp-includes/plugin.php:205
    3. apply_filters()
      wp-includes/option.php:2053
    4. set_site_transient()
      wp-includes/update.php:393
    5. wp_update_plugins()
      wp-includes/class-wp-hook.php:310
    6. WP_Hook::apply_filters()
      wp-includes/class-wp-hook.php:334
    7. WP_Hook::do_action()
      wp-includes/plugin.php:517
    8. do_action()
      wp-admin/admin.php:385
    9. require_once()
      wp-admin/plugins.php:10
    WordPress Environment
Automator Version: 5.0.1.2
Automator Pro Version: 5.0
REST API Path: ? https://redacted.com/dev/wp-json/uap/v2
Action Scheduler Version: ? 3.6.2 /data/redacted/public_html/dev/wp-content/plugins/woocommerce/packages/action-scheduler
WP Version: 6.3
WP Multisite: –
WP Memory Limit: ? 31 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –
Automator cache: ?
Background actions: ? Server Environment
Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 8 GB
PHP Time Limit: 180
PHP Max Input Vars: 100000
cURL Version: 8.2.1
OpenSSL/1.1.1v
MySQL Version: 5.7.43
Default Timezone is UTC: ?
Remote Post: ?
Remote Get: ? Automator stats
Total recipes: 2
Live recipes: 0
Recipes completed: 0
Completed in last 7 days: 0
Recipe logs: 0
Logs without completion status: 0
App credits left: Not connected
Recipes using app credits: 0 Database
Automator DB Version: 4.15 /4.15
Automator DB Views Version: 4.15 /4.15
WP DB Prefix: hrrby_
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`
    Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Hi @christaylor425 ,

    This is really helpful, thanks so much for commenting with the full stack trace and system report. You’re now the second user with the issue that provided a full system report, and besides PHP version, the only similarities we’re seeing are Bunny.net and Woo (but different versions). I tested the Bunny.net plugin, just in case, but we can’t reproduce the fatal.

    Our team is wondering if we could maybe check the following:

    • Were files for Automator or WooCommerce manually uploaded to the server by FTP, or for both 5.x releases did you update from within WordPress?
    • Is there any chance any plugin folders were renamed and that there could be 2 versions of a plugin in 2 folders?
    • If you have a Staging site, are you able to disable other plugins to see if this still happens with only Automator and Automator Pro? When Woo has this error, that’s what they recommend.

    Since you mention having Pro, maybe we could suggest opening a ticket related to Pro through our normal Help Desk so we can ask for more details about the site?

    In case it helps, the error itself is happening when Woo checks for updates and a required object isn’t passed. We don’t use the filter in your stack trace in Uncanny Automator, but we do in Pro related to a license check. If Pro wasn’t downloaded from our site it could explain the error and why we can’t reproduce it. Is your Automator Pro license active on the site?

    Thanks

    Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Hi @christaylor425 , our developers also wondered if you could confirm where you host. Apparently they saw a similar issue (not this one) in the past related to Woo that was isolated to WordPress.com hosting; we wanted to try to rule that out.

    Plugin Contributor Uncanny Automator

    (@uncannyautomator)

    Hi @christaylor425 , sorry, one last message for now.

    Our developer wondered if you could try downloading https://we.tl/t-lOgB9ZgrIY , then replacing the current version of that file by FTP at this path:

    wp-content/plugins/uncanny-automator-pro/src/core/admin/licensing/EDD_SL_Plugin_Updater.php

    While we can’t reproduce the issue ourselves to confirm it will work, this updates a library file that may be responsible for your issue.

    We host on Online.net and its a dedicated machine with root access and no preinstalled software. So its not a VPS or shared hosting.

    Our pro license is active however due to the nature of our website (adult) we prefer not to share details about our site even in private support. We have been hacked before and intend to keep ourselves as private as possible.

    The plugin you asked me to download expired as it was hosted on wetransfer. If you could host it online privately and send me a link or use an non expiring hosting platform, that would be helpful.

    To answer your questions:

    • Were files for Automator or WooCommerce manually uploaded to the server by FTP, or for both 5.x releases did you update from within WordPress?

      Automator is uploaded through FTP as thats how we downloaded it from your site.
    • Is there any chance any plugin folders were renamed and that there could be 2 versions of a plugin in 2 folders?

      No
    • If you have a Staging site, are you able to disable other plugins to see if this still happens with only Automator and Automator Pro? When Woo has this error,?that’s what they recommend.

      Yes. Without Woocommerce, no errors take place.

    One more thing to add. Our new dev site which we are testing this on, is clean of any old or erroneous code. Besides this error, all plugins are updated with no errors in debugging.

    Well I updated to your latest version and I cant seem to get the error to recur. I will keep you updated if it takes place within the next 48hrs of build.

    Error reappeared today. It seems like its not something that happens immediately

Viewing 15 replies - 1 through 15 (of 22 total)
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