used on 10’s of sites, the payment fields fail to load – Sometimes

  • Having used this plugin on several websites, I am now spending more time on loading issues, it seems that the ‘card fields’ fail to load, so are very narrow and stop customers entering payment details.

    This is happneing so frequently now I am testing another developers Stripe plugin.

    Can’t give it less than 3 as it does work… there is no too many times it doesn’t

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @wood1e ,

    it seems that the ‘card fields’ fail to load, so are very narrow and stop customers entering payment details.

    That’s odd. It generally happens due to JavaScript errors on site. When it happens (when the fields fail to load or are small) — then please open the JavaScript console in your browser and send us a screenshot of it.

    Thread Starter wood1e

    (@wood1e)

    Sorry swapped to another plugin on that particular site, when it happens again on other sites I will check and let you know.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Alright, @wood1e! Thanks for letting us know and definitely reach out if you need more help.

    Recently going through the same issue. I took a screenshot of the only error that mentioned stripe.

    Thread Starter wood1e

    (@wood1e)

    We swapped to a different Stripe plugin and it seemed to have stopped the issue, but the client by then had lost faith and went back to PayPal…. And have had no issues since.

    Plugin Support Douglas I. a11n

    (@imodouglas)

    Thank you for letting us know @wood1e, we hope this does not happen again on another of your website.

    Hi @amv2002, thank you for the screenshot. Since we cannot offer support on reviews, please open a ticket with us so we can look into this further for you.

    I am having same problem. This is quite a big problem.
    Also I am getting general error when trying sepa direct payment.

    Thread Starter wood1e

    (@wood1e)

    hi

    Sorry to hear that, I never found out what the issue was, I think it is a ‘non loading’ JS and possible down to your cache plugin.

    And after having switched a different Stripe plugin, my client decided he had enough and switched to Paypal!!!

    Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @zimdin12, I am sorry to hear that you are having the same issue.

    We are happy to look into this for you but we cannot offer support on reviews. Can you open a ticket with us so we can look into this further for you? We will be looking forward to assisting you further with this issue.

    @wood1e, the switch is understandable given the circumstances. I hope all is sorted now.

Viewing 9 replies - 1 through 9 (of 9 total)
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