Critical Error when attempting to add Custom Schema with AIO SEO

  • Resolved bcsitedesign

    (@bcsitedesign)


    1 year, 6 months ago

    Hello,

    I am attempting to add custom Schema using the plugin AIO SEO Pro. When I go into Elementor Pro to add the custom Schema as I’ve done for any of my other sites, I am able to add and validate the custom Schema and save the site. However when I go to view the site I get this error:

    “There has been a critical error on this website.”

    I’ve tried turning off every possible setting, I’ve disabled all plugins except Elementor Pro, Royal Addons and AIO SEO Pro. This is a tool that is important for me to use but it seems to be conflicted with Royal Addons. Is there a solution?

    Please let me know if you need more information. Currently I’m working to resolve on a staging site.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter bcsitedesign

    (@bcsitedesign)

    Replying to this for visibility…

    Plugin Contributor Duke

    (@wprduke)

    Hi,

    AIO SEO is 3rd party plugin, it is not even listed on www.ads-software.com that means we can’t guarantee it to work with our plugin. Unfortunately we can’t help here.

    If it was a free plugin hosted on WordPress we could test it but in this case, we can’t.

    Kind Regards

    Thread Starter bcsitedesign

    (@bcsitedesign)

    Hi Duke –

    I guess I’m a bit confused, the plugin is linked below on www.ads-software.com. It has 3MM activations, significantly more than your product so I’d think it would not be uncommon to come across integration issues.

    I’d really appreciate if you’re able to help me resolve the issue.

    https://www.ads-software.com/plugins/all-in-one-seo-pack/

    Thread Starter bcsitedesign

    (@bcsitedesign)

    Hi @wprduke – following back up with you to see if you’re able to advise.

    Plugin Contributor George

    (@rubeushagrid13)

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    George

    Thread Starter bcsitedesign

    (@bcsitedesign)

    Just submitted, thank you

Viewing 6 replies - 1 through 6 (of 6 total)
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