Malfunction of the “Complete lesson” button

  • Resolved javinavas

    (@javinavas)


    1 year, 2 months ago

    Greetings. In one of my courses the “Complete lesson” button works poorly (it only happens in one; in the others it works fine). When the student presses the button, instead of taking them to the next lesson, it takes them out of the course and takes them to the “Courses” section of “My Account”. The difference between this course and the rest is that it is an atlas of exercises and has many lessons (400) since each one corresponds to an exercise sheet. It can be fixed? Or, can I even remove that button from the lessons of this course, but without removing it from the lessons of the other courses? How do you do that? Thank you.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Deric (a11n)

    (@dericleeyy)

    Hi @javinavas ,

    We would like to investigate and test this issue out. However, we do not have any test instance with 400 lessons in a single course.

    To help us facilitate the testing, we need your help setting up a staging site for your site. To start this process, could you reach out to us at https://senseilms.com/contact/ and mention this forum thread?

    Once you have reached out to us, we will send you the instructions for the next steps for the staging site.

    Thread Starter javinavas

    (@javinavas)

    Hi, Deric. Following your instructions, I will send you the contact to see how we proceed to investigate the problem. Thank you.

    Thread Starter javinavas

    (@javinavas)

    Deric, I don’t know if the previous message reached you through the correct channel. From the link you have given me, when I send the message, I get the following: “An error occurred while processing the form. Please try again”

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hello @javinavas,

    We’re sorry to hear about this error – we’ve been having some hiccups with the contact form and we’re trying to figure it out.

    Meanwhile, can you try to submit your request again by using the same form, but a different browser and a different option? For example, upon testing the form that worked for me on Chrome, I selected “Something Else” under the How can we help? prompt.

    Let me know how it goes, and if you get stuck at any step, just let us know, and we’ll be glad to help.

    Thread Starter javinavas

    (@javinavas)

    Greetings. I have tried 2 different browsers and all the options. I get the same error as above.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @javinavas,

    We’re extremely sorry that you can’t find a way to contact us directly – we need to move this conversation over the email so we can help you further.

    We have now updated our Contact Us page with a chatbox. You should be able to access the chatbox and escalate your conversation to a ticket/email: https://senseilms.com/contact/

    Can you give it a go?

    Meanwhile, you can start putting together the staging site we need to investigate your issue. You can ask your host about this. If they don’t give you a staging site, you could try WP Staging or Duplicator:

    https://www.ads-software.com/plugins/wp-staging/
    https://www.ads-software.com/plugins/duplicator/

    Let us know if you finally manage to escalate your request to the email/ticket! Thanks again for your patience!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @javinavas

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter javinavas

    (@javinavas)

    Greetings. I’m sorry. I don’t know what I’m doing wrong, but the form and the chat take me back to the same form. It always gives the error, so I can’t open the ticket. Can’t I do it by email?

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @javinavas,

    What happens when you click on the “contact support” link on the corner of the chatbot on this page?

    Screenshot

    You should be able to land on an actual contact form. If you can share what happens on your end, maybe we can better help! You can create screenshots using something like Snipboard or Imgur and post the link here.

    Thread Starter javinavas

    (@javinavas)

    Ok. You can see it here: https://youtu.be/_JxpJGCSaOs

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi @javinavas,

    We created an email address for you so you can contact us directly about the issue you’re having. Could you please email us at this email address? Let us know when you’ve sent the message so we can look for it in our records. Thanks!

    Plugin Author Donna Peplinskie (a11n)

    (@donnapep)

    Hello, and thank you so much for your patience!

    We were able to reliably reproduce this problem when submitting the form from https://senseilms.com/es/contact/ (i.e. Spanish language), but not when submitting from https://senseilms.com/contact/ (i.e. English language). Your video was very helpful to us, so thank you for recording it and enabling us to resolve this issue.

    You should now be able to submit support tickets via the SenseiLMS.com site.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Malfunction of the “Complete lesson” button’ is closed to new replies.